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Work Shift
Job Summary:
The System Executive Director Service Line Nurse Leader is responsible for the successful operation of the clinical program and initiatives that address overall program access, quality, safety and outcomes across WellStar Health System. The System Executive Director serves as a resource to all levels of nursing staff and leadership for system-wide initiatives, including our Professional Practice Nursing Care Model, Patient Experience, Magnet accreditation, Professional advancement projects and policies and procedures as it relates to the specialty service line.
The System Executive Director requires clinical experience, self-direction, attention to detail and follow-up, and ability to communicate effectively with team members, patients, physicians, families and the public. The Executive Nurse Leader is responsible for guidance and coordination of services for specialty service line patients and their caregivers through the continuum of care. This leader will collaborate with the specialty service line network and site-level leaders to assure programs are in place to meet operational, clinical and patient experience goals.
This leader serves as the expert developing the support services components within the specialty program. Provides updates to leadership on utilization of services and assists in planning for upcoming needs. Serves as the face of the Service Line professional practice by partnering with numerous team members. Supports community outreach activities and integrating/optimizing clinical quality at the Service Line.
Additional responsibilities include achieving quality outcomes and customer/patient satisfaction in a fiscally responsible manner. The System Executive Director can perform job functions utilizing independent judgment, ingenuity and initiative with ability to interact and direct successful operation within multidisciplinary specialty physician groups across the WellStar Health System.
The System Executive Director provides leadership and direction in the development and execution of strategies to manage specialty service line initiatives that are consistent with our culture, strategic business objectives, and continuous quality improvement. Employs a lobal perspective of emerging trends, issues, and technology in the service line specialty and possesses understanding of the specialty service line mission and vision.
Core Responsibilities and Essential Functions:
Leadership
- Provides strategic clinical direction for WellStar Trauma Burn Program Network across multiple departments and multiple service locations.
- Demonstrates leadership in critical thinking, conflict management and problem solving.
- Meets with team regarding departmental operations, develops plans to ensure goals are successfully met.
- Exhibits and promotes a can-do attitude. Supports or leads affiliated committees, task force and other groups to support organizational mission.
- Supports organized patient, employee, and physician satisfaction activities to increase metrics as measured by Press Ganey, Gallup and the Trust Index
- Routinely review opportunities in areas of responsibility and develop solutions.
- Maintains up-to-date knowledge of new trends, technology, and methods to ensure effective and competitive services.
- Establish and monitor key departmental performance metrics for quality, throughput, patient satisfaction, revenue and expense.
- Coordinates any new services and construction / renovation projects and growth of services to other locations within the Trauma Burn Program Network.
- Assists in development of marketing plans and activities for new services and technology.
- Leads various quality and growth efforts with key physician stakeholders such as the System Trauma Medical Director, Assistant Vice President, and team.
- Serves as Leader for the System related to the Trauma Burn Program and supports services and establish positive working relationships within the team and with the multidisciplinary groups they interact with the team which includes physicians Specialty Clinical Program Leadership
- Responsible for building and leading the Trauma Burn Program Service Line which can include developing strategies to standardize and expand Trauma Burn center programs.
- System Executive Director will support and provide leadership related award-winning programs dedicated to service excellence including Beacon, Governors Sterling Award and Magnet.
- Serve as Nursing lead for Service Line Committees. Responsibilities will include setting direction for Trauma Burn education across the system in collaboration with Executive Director of Professional Practice.
- Responsible for system patient experience programs related to specialty service line. Assists with the development and evaluation of policies, procedures, and standards of care; ensures consistency with clinical guideline documents, and hospital-wide policies recognized regulatory and specialty standards.
- Work with Service Line leaders, in development and evaluation of policies, procedures, and standards of care to ensure consistency with clinical guidelines from physician office to hospital outpatient and inpatient services.
- Serves as a mentor to Trauma Burn program leadership and staff for promotion of evidence-based practice, Trauma Burn performance and nursing research.
- Utilizes outcome data to improve practice, process flow and evidenced practices.
- Implements and continuously aligns processes to maintain and improve quality outcomes.
- Establishes annual Trauma Burn program goals and monitors progress towards achievement.
- Promotes evidence-based practice and ethical accountability.
- Ensures timely submission of registry data to accrediting bodies and quality benchmark programs.
- Promotes performance improvement initiatives designed to enhance quality patient care and improve work processes, especially focusing on clinical and operational outcomes. Promotes safety in the work environment and delivery of patient care. Assures compliance with legal and regulatory requirements.
- Supports education for nursing leadership and staff pertaining to evidence-based practice, nursing research and Magnet standards/processes
- Collaborates with System Senior VP of Nursing, and CNOs and other Nursing Leadership at each campus to establish annual goals for nursing in related departments and/or inpatient units
- Maintains current knowledge of Magnet standards and ensures system compliance Personal and professional growth and development
- In collaboration with Human Resource leaders, the Service Line System Executive Director is responsible for the development of recruitment, retention and return to nursing strategies which enhance job satisfaction and career development for bedside nursing.
- With Human Resource leadership, develop and review workforce plans for nursing, skill mix, deployment of utilization resources.
- Demonstrates motivation for learning through independent reading, professional networking and communicates professional expertise through publications and presentations at the local, regional, and national level Quality / Safety and Accreditation
- Monitors key outcome data for all service line clinical areas. Utilizes outcome data to improve practice, process flow and evidenced based practices.
- Implements and continuously aligns processes to maintain and improve quality outcomes
- Promotes evidence-based practice and ethical accountability
- Promotes performance improvement initiatives designed to enhance quality patient care and improve work processes, especially focusing on clinical and operational outcomes. Leads system PI committee.
- Promotes safety in the work environment and delivery of patient care. Assures compliance with legal and regulatory requirements.
- Meets or exceeds performance and quality improvement standards for assigned area.
- Ensures compliance of State, Federal, and Joint Commission regulations in all departments.
- Leads accreditation efforts with Trauma Burn program accreditation and tracks progress throughout the year. Provides support to Trauma Burn programs for state and ACS surveys.
- Monitors patient satisfaction surveys on an on-going basis and makes appropriate recommendations, changes based on trending and survey results
Required Minimum Education:
- Bachelors Nursing
- Masters Nursing or Masters Health Administration or Masters Business Administration/Management
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
- RN - Multi-state Compact or Reg Nurse (Single State)
- Trauma Cert RN or Nurse Exec or Certified Emergency Nurse
- Basic Life Support or BLS - Instructor
Additional License(s) and Certification(s):
Required Minimum Experience:
Minimum 5 years + Experience in a progressive operational leadership in an assistant manager or manager role. Previous nursing leadership/management position in specialty service line program specialty or five (5) years of specialty service line unit experience required, with seven (7) years preferred. Required and
Minimum 7 years Experience Registered Nurse
Required and
Previous experience as a system program leader with multiple levels of Trauma and/or Burn programs required inclusive of Level I or II experience highly preferred. Preferred
Required Minimum Skills:
Participation in Professional organization, such as ENA, STN, and/or ACHE
General knowledge of hospital financial systems (responsibility reports, budgetary process, billing programs, etc).
Knowledge of the ACS trauma guidelines and state of Georgia guidelines
Knowledge of Federal and State laws and regulatory guidelines governing emergency departments
Knowledge of State and National Registries
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
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