At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This position is focused on helping connect the members we serve with Housing Navigation and support with the goal of helping them obtain and/or maintain safe, affordable housing. By addressing unstable housing, you will support UnitedHealthcare Health Plan of Nevada in our mission to build health equity and reduce health disparities leading to improved outcomes. You will solve complex problems as you serve as a resource to the member facing health plan teams and engage directly with identified high risk members experiencing housing related needs. Under guidance from the housing program manager, you will serve as a key member on a supportive, multi-disciplinary team that utilizes a range of evidence-based treatment modalities to help members work towards their housing goals. You will evaluate members social needs, identify appropriate resources, make referrals to community-based organizations, and establish and guide members through a personalized housing plan.
If you reside near Las Vegas, NV, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities
- Provide office and community-based resource coordination and member education to help improve member wellness and quality of life
- Provide Housing Supports and Services as defined in state contract to eligible members experiencing housing insecurity
- Collaborate with internal teams and community organizations to support members through housing related needs
- Assist members in managing daily obstacles, stresses and help support the development of life structure via work or other meaningful activities, addressing and developing life and illness management skills, and providing family education and support
- Identify new and existing resource opportunities, through development of relationships with housing focused community organizations, property managers, local continuum of care and SDOH service providers
- Coordination of services with other agencies, application and management of benefits, developing and implementing a housing treatment plan reflecting an outcome orientated and function-based philosophy
- Serve as the liaison between the health plan and homeless assistance providers, including coalitions to end homelessness, local Housing and Urban Development (HUD) offices, Public Housing Authorities (PHAs), Continuums of Care (COCs) and community social services organizations
- Develop and maintain local Housing Resource Guide for internal distribution and facilitates an ongoing forum to share information and best practices with the member-facing support teams
- Coordinate with Social Drivers of Health team (e.g. employment, transportation, financial services, etc.) to facilitate access to SDOH support services, promoting successful tenancy and whole person care
- Promote collaboration between UHC HPN Care Management and housing support providers to help members maintain both health and housing stability, including supporting escalated issue resolution through leveraging relationships and having a comprehensive understanding of eligibility requirements to advocate for members who experience barriers accessing community resources
- Incorporate racial equity and diversity into all housing support and SDOH services and approaches. This includes, but is not limited to, monitoring and reporting on housing access for populations facing health disparities, supporting initiatives to achieve and maintain NCQA Health Equity Accreditation (and HEA PLUS) (if applicable), and participating in community solutioning discussions to support a more equitable housing/homeless services system
- Responsible for regular reporting and documentation requirements
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 3+ years of experience in healthcare or social services organization (i.e. behavioral health services, case management, addiction treatment, housing related services or social services agency)
- Basic level of proficiency with Microsoft applications such as (Word, Excel, Outlook) and Internet
- Access to reliable transportation to travel to work sites within a designated area
- Able to work in the field and travel 50-75% of the time
- Ability to work with medically and behaviorally complex members
Preferred Qualifications:
- Bachelor's degree or higher in healthcare, social work or related field. And/or Certified Community Health Worker or willingness to obtain certification within 90 days of employment or Peer support specialist
- Familiarity with LAS VEGAS resource network including housing, medical, behavioral health, and social services
- Demonstrated experience / additional training or certifications in evidenced based practices including Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care, and Critical Time Intervention
- 2+ years' experience in customer service / support
- High level of interpersonal and conversational skills
- Willingness and adaptability to changing people, processes and technology
- Attention to detail and follow up
- Medicaid Managed Care Experience
- Bilingual English/Spanish
- Developing and implementing housing treatment plans
- Good communication skills
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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