LAB Staffing Pipeline Manager - 12 month contract at Boston Consulting Group summary:
The LAB Staffing Pipeline Manager at Boston Consulting Group manages staffing strategy and capacity across multiple offices, ensuring optimal talent deployment and balancing client, team, and individual needs. The role involves collaborating with senior stakeholders, handling escalations, producing reports, and mentoring staffers while maintaining high professionalism and organizational skills. A minimum of five years' experience in staffing within a professional services environment is required, along with strong communication and problem-solving abilities.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Staffing is a business-critical function at BCG, managing the overall people deployment strategy and capacity management within the 3 LAB offices. You will be a member of the LAB Staffing team and report directly to the Senior Staffing Manager, being the crucial interface between LAB staffers and the business. You will ensure, that we are delivering the right talent to our clients while working with leadership to develop the staffing team’s understanding of client needs.
You will help manage staffing case requests across all the PAs in LAB, collaborating with the staffers when suggesting A/C options for case requests. You should be commercially aware and have excellent communication skills as you will be dealing with high profile projects.
In collaboration with the other Pipeline Manager, the Pipeline Specialist and the A/C Staffing Specialists, you will ensure the LAB billability remains optimal, advice on appropriate measures while striking the right balance between case requests and People development and preferences. You will also need to be diplomatic and tactful in order to tackle situations where we might not be able to meet the case team’s requests.
What you'll do:
- Establish & maintain the relationship with senior stakeholders.
- Understand their commercial priorities and client-based specific needs
- Raise complex escalations of staffing issues to the senior staffing manager and Staffing Director in conjunction with the staffing teams
- Collect and share the weekly staffing needs across LAB
- Provide guidance to the business on their staffing, understanding their experience, aspirations, and circumstances, while always aiming at balancing between client, team and individual needs. Mandated to challenge the request, scope, team setup where needed
- Update and share the weekly pipeline with the staffing supply team, identify priorities to help staffers make the right trade-offs
- Coordinate with all staffing teams to ensure a smooth mobilization and deployment of teams. Ensure all cases are staffed securing the right team size and talent to our clients
- Confirm staffing decisions to business
- Help the Staffing Director with overall LAB capacity and billabilty. Help highlight emerging peaks and troughs, propose solutions in collaboration with the Pipeline team
- Produce reports and updates as required
- Additional projects as required
- Work more closely with broader People teams to manage expectional staffing where relevant.
- Line management of 1-2 A/C staffers; provide coaching and mentoring and manage individual performance
You're good at
- Good understanding of the commercially context
- Technical understanding of the consulting industry and business, managing people resources and the nature of work we do with clients
- A ‘can-do’ attitude to problem-solving, with creative analytical skills and ability to drive decision-making
- Future facing and entrepreneurial thinking with the interpersonal skills to effectively drive change
- Clarity, tact and professionalism in communication, including presenting to and managing daily relationships with both senior stakeholders and peer teams across the BCG landscape
- Managing a set of stakeholders and collaborate with the pipeline team during staffing escalations, given differentiated priorities and the need to balance multiple business or individual trade-offs
- Readiness to work with teams across the different offices, with proven consensus building, leadership and change management skills
- Patience, integrity and sensitivity to listen to and deal with complex or confidential issues, while also independently taking an impartial stand where decisions require it
- Well organized, accurate and able to plan ahead and manage large number of initiatives in parallel
- Readiness to travel to system offices and other BCG offices when needed
- Proficiency in all standard software used at BCG (Excel, Powerpoint, Word, …)
- 5+ years in staffing, in a professional services environment
- Numerate
- Confident In the use of Word and Excel
- Knowledge of PowerPoint (ideal but not essential)
- Experiencee of working with a database (ideal but not essential).
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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Keywords:
staffing manager, pipeline management, capacity management, talent deployment, professional services staffing, client relationship management, stakeholder management, consulting industry, resource allocation, staff mentoring
