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Job Description:
Job Summary
The Dispatch Supervisor supports and reviews UPS Small Package dispatch operations to ensure timely, safe, and cost-effective service. This role assists with daily dispatch planning, coordinates staffing and equipment needs, and ensures dispatch plans are executed efficiently. The supervisor monitors load and tractor assignments, oversees yard operations, and tracks the condition of trailers and equipment. This position also analyzes dispatch and service reports to maintain performance standards, implement improvements, and support overall operational goals.
Key Responsibilities
- Review driver hours to ensure DOT and regulatory compliance.
- Conduct hazardous materials audits and review safety reports.
- Verify driver uniforms and adherence to safe work methods.
- Identify training needs and support employee development plans.
- Conduct performance evaluations and resolve performance issues.
- Provide consistent feedback and coaching to drivers and staff.
- Perform daily yard checks in all weather conditions.
- Inspect and reconcile trailer, tractor, and dolly equipment daily.
- Enter KPI data accurately into Excel and SharePoint tracking systems.
- Assist in updating and dispatching drivers under supervision of the full-time dispatcher.
Qualifications
- Availability to work flexible shift hours, up to 5 days per week.
- Experience supervising employees — preferred.
- Management experience — preferred.
- Working knowledge of Microsoft Office Suite (Excel, Outlook, Word).
- Strong organizational, communication, and problem-solving skills.
- Must be authorized to work in the United States.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $0.00/year to $0.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.
