Overview:
$24.00 / hour
The role oversees the day-to-day repair, maintenance, and technical support of midway game equipment, while also supporting retail operations through the build, installation, and upkeep of merchandising displays. The role independently manages maintenance scheduling, vendor coordination, and project planning while driving communication to ensure alignment across
departments. The Supervisor also contributes to long-term planning efforts, including budget forecasting and process optimization, to support consistent and impactful Guest experiences
Responsibilities:
- Supervise and lead technicians in the repair, troubleshooting, and maintenance of electronic, mechanical, and computer-based equipment.
- Develop and oversee preventive maintenance schedules to maximize uptime and extend equipment life.
- Maintain accurate service logs, parts inventory, and compliance with safety standards.
- Train, coach, and evaluate maintenance staff; ensure adherence to company policies and technical standards.
- Coordinate with vendors and external service providers for parts, upgrades, and warranty service.
- Partner with Retail Division leadership and Visual Merchandising to plan, construct, and maintain merchandising displays, fixtures, and signage installations.
- Support retail display rollouts, seasonal setups, and event-related visual merchandising projects, ensuring quality and timeliness.
- Ensure compliance with all applicable electrical, safety, and gaming regulations.
Qualifications:
• High school diploma or GED.
• Valid driver’s license with acceptable driving record.
• 1 - 2 years in a supervisory or lead technician role.
• Comprehend manuals, specifications, or sample parts to determine dimensions and tolerances of finished work pieces, sequence of operations, and/or setup requirements. Must be able to supervise and verify employee techniques and work in same.
• Knowledge of methods and standard practices of carpentry, electronics, lighting, electrical, pneumatics, and design.
• Must be detail oriented to guide and instruct employees in trouble shooting and then provide guidance on the proper corrective actions.
• Must understand business practices and procedures, business writing and elements of correct English usage, grammar, spelling, vocabulary, and punctuation.
• Advanced knowledge of Microsoft Word and Excel is desired. Excellent organizational skills and the ability to maintain effective working relationships with others.
• Hands-on skills in construction and assembly of retail merchandising fixtures and displays.
• Ability to collaborate effectively with Visual Merchandising teams to bring creative concepts to life.
• Ability to lift 50 lbs. and work in varied environments (indoors/outdoors, confined spaces, heights).
• Ability to work nights, weekends, and holiday periods to meet business needs.
PREFERRED:
• Associate’s Degree or certification in construction, maintenance, or trades is preferred.
• Experience in theme park, FEC (Family Entertainment Center), or retail merchandising/visual display environment.
• 3 - 5 years of experience in arcade, amusement, retail display construction, or related electronic/mechanical equipment
repair.
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