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Performance & Engagement Lead

Foundation Recruitment • london, south east england, uk • 1w ago

Performance & Engagement Lead

Are you passionate about driving retail performance and building strong occupier relationships?

A landmark mixed-use estate in central London is looking for a Retail Performance and Engagement Lead to support the Senior Retail Manager and deliver world-class service across a diverse retail, F&B, and leisure portfolio.

You’ll work closely with the leadership team to enhance customer experience, maximise sales performance, and drive innovation across the estate.

What you’ll be doing...

Acting as the main point of contact for retailers and providing support on performance and engagement
Identifying underperforming retailers and developing SMART action plans to drive results
Conducting regular retailer visits and competitive benchmarking
Delivering clear communication across the retail community through updates, meetings, and reporting
Supporting the Senior Retail Manager with the annual retail strategy and KPI tracking
Collaborating with marketing, events, and operational teams to deliver impactful initiatives
Maintaining strong relationships with service partners and ensuring consistent service delivery
Assisting with service charge budgets and management reporting

Why explore this role?

Play a key role in one of London’s most prestigious retail destinations
Join a collaborative and values-led team that champions innovation and sustainability
Work closely with iconic retail and F&B occupiers
Shape the retailer experience and contribute to the estate’s ongoing success
Gain exposure to senior stakeholders and complex multi-use operations
Join a well established business with internal progression opportunities

To be successful you will need...

Experience in retail, property, or facilities management roles
Track record of building relationships and improving sales performance
Experienced in being a point of escalation for Retailers, clients or service partners
Knowledge of health and safety and compliance
Confident communicator with strong influencing and reporting skills
Commercial awareness and understanding of service charge processes
Passion for delivering iconic assets and high levels of customer service

Salary

Up to £45,000 + benefits

How to apply

If this sounds like the right opportunity for you, apply directly or email your CV to keira.spate@foundationrecruitment.com

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