Patient Account Specialist
About Us
At the Joint Relief Institute, our mission is to improve the quality of life for people dealing with joint pain. Our medical clinic specializes in treating knee and joint pain, focusing on large joint pain relief with a minimally invasive approach called viscosupplementation. We strive to significantly impact our community and support each other in our collective pursuit of wellness. We believe that every role within our team contributes immensely to our success and the well-being of our patients.
Practice Philosophy:
Joint Relief Institute offers a very friendly and happy work environment and leads the healthcare market in the field. We are expanding and looking for a team player who will grow with us. We understand the importance of a positive workplace environment and ensure this by promoting and encouraging our core values of honesty, teamwork, compassion, growth, and ownership.
Location: Joint Relief Institute - Oak Brook/Northbrook
Job Type: Full-time
Pay: $16.00 - $18.00 per hour (dependent on experience)
Responsibilities:
- Answer patient phone calls related to billing, insurance coverage, payments, and account questions.
- Discuss insurance benefits, coverage, and costs with patients in person or by phone.
- Adjust and allocate patient accounts as needed based on insurance payments and patient responsibility.
- Apply patient payments to accounts accurately and in a timely manner.
- Review patient statements for accuracy before mailing.
- Send out medical records to requesting facilities while maintaining patient confidentiality.
- Work on assigned reports provided by the supervisor, ensuring deadlines are met.
- Maintain a positive, team-oriented attitude and collaborate with coworkers and departments.
- Stay up to date with billing policies, insurance procedures, and HIPAA regulations.
- Assist in other departments when needed.
Qualifications:
- High school diploma or GED.
- Understanding and working knowledge of the Claim Revenue Cycle.
- Experience in medical billing, coding, or high-volume processing is preferred.
- Excellent organization, time management, and attention to detail to ensure accuracy of information.
- Strong written and verbal communication skills with the ability to interact with a variety of individuals, patients, providers, clinical staff, business office personnel, and insurance companies.
- Ability to clearly communicate and apply policies and principles to solve daily challenges and handle a variety of situations.
- Proven analytical skills, with the ability to identify problems and recommend solutions.
- Knowledgeable in MS Suite programs including Excel, Word, Outlook and Analytics Reporting.
- Bi-lingual (Spanish) is a plus!
Benefits:
- Paid Time Off
- Paid Sick Time
- Paid Holidays
- Paid Bereavement
- Retirement Savings Program
- Insurance Options: Medical, Supplemental Medical, Dental, Vision, and Life
Join Us
We believe that diverse, inclusive teams make our organization a more innovative and vibrant place. We encourage people from all walks of life to apply. If you have the skills and passion needed for this role, please apply!
The Joint Relief Institute is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
How to Apply
Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are interested in the role. The application period will close once the right candidate has been found. If you are enthusiastic about joining an organization that prioritizes teamwork, compassion, and excellence, submit your application today. We look forward to hearing from you!
Compliance consent is required for all roles at Joint Relief Institute.
Compensation details: 16-18
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