Job Summary:
The Assistant Property Manager is primarily responsible for managing the rent collection process and ensuring the timely receipt of payments from tenants. They play a crucial role in maximizing revenue and minimizing delinquencies by implementing effective collection strategies and maintaining positive tenant relations.
Responsibilities:
Rent Collection:
- Implement and enforce rent collection policies and procedures in accordance with lease agreements and company policies.
- Monitor rent payments and follow up with tenants on overdue accounts through phone calls, emails, and written notices.
- Negotiate payment arrangements with delinquent tenants and track payment commitments.
Tenant Communication:
- Serve as the primary point of contact for tenants regarding rent payments and account inquiries.
- Respond promptly to tenant inquiries and concerns related to rent payments, payment options, and account balances.
- Maintain open lines of communication with tenants to address issues and resolve disputes amicably.
- Assist onsite teams in garnering favorable online reviews.
- Assist management in responding to all online reviews.
Delinquency Management:
- Monitor and track delinquent accounts, identifying trends and implementing proactive strategies to reduce delinquency rates.
- Initiate legal proceedings for eviction or other actions as necessary for persistent delinquencies, in accordance with local laws and regulations.
- Coordinate with property management and legal teams to escalate delinquent accounts as needed.
Financial Reporting:
- Maintain accurate records of rent payments, late fees, and outstanding balances using property management software or databases.
- Prepare regular reports on rent collections, delinquency rates, and account aging for management review.
- Provide insights and recommendations to improve collection processes and minimize delinquencies.
Tenant Relations:
- Serve as a primary point of contact for tenants during the lease renewal process, addressing inquiries and concerns promptly and professionally.
- Build and maintain positive relationships with tenants to enhance tenant satisfaction and retention.
- Address any issues or concerns raised by tenants during the renewal process and work to resolve them effectively.
- Depending on onsite staffing, you may be asked to perform leasing responsibilities.
- Perform all other duties assigned by supervisor.
Qualifications:
- High school diploma or equivalent required; bachelor's degree in business administration, finance, or related field preferred.
- Previous 2 or more years experience in property management, collections, or related field preferred.
- Strong understanding of financial principles and collection strategies.
- Excellent communication and negotiation skills, with the ability to interact professionally with tenants and internal stakeholders.
- Proficiency in Microsoft Office suite and Yardi software.
- Knowledge of landlord-tenant law and fair debt collection practices preferred.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
Additional Requirements:
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Strong attention to detail and accuracy in financial record-keeping.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Certification in property management or collections preferred (e.g., Certified Apartment Manager, Certified Credit & Collections Professional) a plus.
Working Conditions:
- Office environment with regular on-site visits to apartments.
- Some physical activity is involved, such as walking through properties.
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation details: 25-27 Hourly Wage
PI761a2d930bde-31181-38847148
