JOB SUMMARY
The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.
RESPONSIBILITIES
Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.
Contribute to the design and implementation of programs and projects which impact the department
Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place
Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department
Experience in understanding and handling difficult/escalated clientele situations
Assist team members with priority issues
Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner
Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
Facilitate ongoing product training opportunities for team members
Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
Ensures all team members are current on all procedures, policies, and guidelines through training and communication
Develop and recommend operating policy and procedural improvements
Other duties as assigned
QUALIFICATIONS
Education
High school diploma or equivalent
Experience
Minimum 5 to 7 years experience in sales, or related transferable skills
Leadership experience
Customer-centric and Internet savvy
Strong MS Office skills
Experience in understanding and handling difficult/escalated clientele situations
Preferred Qualifications:
Skills:
A manager should be able to work under minimal supervision and have experience managing projects
Emulates professionalism for others to model
Superior time-management skills
Ability to multi-task and stay focused on critical objectives
A positive, can-do attitude is a must
Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential
Ability to write short correspondence
Ability to accurately spell
Ability to speak and write English in a clear, understandable manner
Ability to accurately follow detailed procedures and processes
Ability to work with a diverse group of people
Ability to work comfortably under pressure
Ability to work independently and with a group on various on-going projects simultaneously
Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
Ability to concentrate for extended periods of time
Excellent oral and written communication skills
Ability to plan and organize time and projects efficiently
Excellent critical thinking and problem-solving skills
Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups
Ability to act in an ethical, honest and professional manner at all times
Desire to work independently as well as in a team environment
Maintain discretion with all company information regarding customers, pricing, products, and procedures
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Must be able to sit for prolonged periods of time
Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc
Must be able to look at a computer screen for prolonged periods of time and type
Requires the ability to read written instructions, reports and other documentation
The employee must occasionally lift, carry and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The employee frequently is required to talk or hear
The noise level in the work environment is usually light to moderate
Working Conditions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be currently authorized to work in the United States.
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