Job Description Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
As a key member of the North America field services leadership team, the Director of Business Operations will lead and transform operational excellence across North America. This executive-level role will carry P&L support, drive efficiency through Lean daily management, and elevate field performance through rigorous data analysis, structured execution, and cross-functional collaboration.
You will be responsible for creating a unified operational rhythm across geographies, ensuring the field service teams deliver exceptional customer experience while achieving financial and operational targets. This role requires a proactive, strategic thinker and a hands-on operator who thrives in a complex, matrixed environment.
Responsibilities - Lead business operations for the Americas Field Services division, aligning performance across countries and regional markets.
- Own and drive P&L accountability, ensuring revenue, cost, and margin targets are met while enhancing operational efficiency.
- Champion field performance management by setting KPIs, establishing dashboards, and coaching local leaders on data-driven decision-making.
- Implement and sustain Lean daily management systems across field operations to support continuous improvement and frontline engagement.
- Collaborate cross-functionally with Sales, Customer Support, Finance, and Supply Chain teams to deliver the best-in-class service delivery models.
- Develop and execute a multi-year strategic roadmap, aligning field operations goals with broader company initiatives.
- Promote a culture of safety, accountability, and customer-centric service.
Qualifications Required Qualifications - Bachelor's Degree or equivalent work experience required.
- Typically has 10-12 years of experience in Business Operations and typically 4-6 years leadership experience.
- Demonstrated experience with P&L management and accountability.
- Expertise in field performance metrics, operations analytics, and performance coaching.
- Certified or deeply experienced in Lean practices, with a focus on implementing and leading daily management systems.
- Proven ability to lead diverse teams across borders and cultures in North America.
- Location: Flex 3+ days on site North Canton, Ohio
Preferred Qualifications - Excellent analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proven experience with defining and managing customer/business team expectations.
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About Us Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -
