Job Description Summary Administers and manages complex enterprise technology solutions. Acts as primary support and central point of contact on large or multiple systems with significant impact across the firm. Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge.
Job Description This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future. Responsibilities:
- Manages and maintains complex systems.
- Performs implementations and upgrades in compliance with security guidelines.
- Ensures availability, security and integrity of assigned systems.
- Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
- Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
- Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
- Ensures adherence to Service Level Agreements regarding application availability.
- Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.
- Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.
- Creates and maintains accurate system run book for assigned systems.
- Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
- Assists in capacity planning, performance monitoring and tuning on assigned systems.
- Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
- Participates in project meetings supporting business objectives.
- Performs other duties and responsibilities as assigned.
Experience with:
- Concepts, principles and practices of systems administration.
- Application and web technologies.
- Monitoring tools to ensure required availability of assigned systems.
- Active Directory and DNS.
- Backup and recovery technologies.
- Virtualization concepts and technologies.
- Network and security concepts and technologies.
Ability to:
- Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
- Demonstrate a satisfactory level of technical and professional skill or knowledge in position- related areas; remains current with developments and trends in areas of expertise.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
- Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
Education Bachelor's: Computer and Information Science, High School (HS) (Required)
Work Experience General Experience - 6 to 10 years
Certifications Salary Range $70,000.00-$98,000.00
Travel Less than 25%
Workstyle Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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