At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
The expected annual salary range for this position is $75,000 - $110,000, determined by skills, experience, and location, among other factors.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What You'll Do: We are seeking several Governance Administration Specialists to support the implementation and administration of enhanced metrics, policies, procedures, and reporting processes. These roles are critical for ensuring compliance with the updated governance framework. The ideal candidates will work closely with the Governance lead and teams across the organization to maintain, monitor, and improve governance structures. This is a non-exempt position and eligible for overtime.
Key Responsibilities: - Administer and manage the enhanced governance metrics, policies, and procedures.
- Ensure accurate and timely reporting of governance-related metrics and improvements to senior management and regulatory bodies.
- Collaborate with the Governance lead to support the administration and oversight of governance activities.
- Assist in the collection, analysis, and reporting of governance data to ensure adherence to the Written Agreement and regulatory standards.
- Ensure all governance documentation-including controls, procedures, and metrics-is audit-ready and aligned with regulatory requirements.
- Prepare governance evidence packages for internal audits, regulatory exams, and senior management reviews.
- Ensure the documentation of all governance processes, policies, and metrics is accurate and up-to-date.
- Collaborate with cross-functional teams to ensure alignment with governance enhancements.
- Develop and maintain a centralized repository of governance procedures, ensuring version control and traceability of updates.
- Track execution of governance procedures across departments, escalating delays or deviations to the Governance lead.
- Coordinate with business units to validate procedural adherence and identify gaps in implementation. Serve as a liaison between Governance, Risk, Compliance, and Operational teams to ensure consistent application of governance standards.
What Do You Need? - Bachelor's degree in business, finance, or a related field.
- 3+ years of experience in governance, compliance, or policy administration (financial services experience preferred).
- Strong understanding of governance frameworks, metrics, and reporting processes.
- Excellent analytical skills and attention to detail.
- Ability to work collaboratively with various teams to support governance enhancements.
- Strong organizational and communication skills.
Technology Skills: - Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
