Job Description Join a dynamic team where your leadership will drive impactful credit compliance solutions for global wholesale lending. This role offers significant career growth, skill development, and the chance to collaborate across diverse teams. You'll help shape best practices and contribute to a culture of innovation and excellence. Be part of a group that values your expertise and supports your professional journey.
Job Summary As a Credit Support Manager in the Credit Monitoring Center of Excellence, you will lead a team of Credit Support Analysts and Associates within Wholesale Lending Services. You will ensure compliance with credit agreement terms for a portfolio of borrowers, collaborating globally to align with policies and best practices. You'll work closely with Credit Risk, Bankers, Controls, and other operational teams to deliver high-quality results. Your role is essential in maintaining the integrity of our credit monitoring processes and supporting the firm's commitment to excellence.
The Credit Monitoring CoE supports multiple lines of business, including Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. You will become a subject matter expert in wholesale lending covenants and secured lending products, interpreting legal documents and supporting ongoing compliance. This is an opportunity to make a meaningful impact on the firm's risk management and client satisfaction.
Job Responsibilities - Manage processes to deliver CoE objectives, measured by key performance indicators
- Guide and develop team members through feedback and performance management
- Address audit and credit review inquiries related to CoE deliverables
- Create and deliver presentations for varied audiences
- Support global teams in credit analysis, documentation review, and compliance monitoring
- Develop expertise in wholesale lending covenants and secured lending products
- Maintain compliance with service level agreements and controls
- Investigate and address quality control errors, partnering to resolve root causes
- Lead resolution of escalations, performing root cause analysis and process improvement
- Collaborate with Risk/Control partners to identify and close control gaps
- Interact with auditors, Credit Review, and regulators as needed
Required Qualifications, Capabilities, and Skills - Bachelor's degree in Business or Accounting
- Two years' experience in credit monitoring or quality control with legal/financial document analysis
- Strong verbal and written communication skills
- Expertise in credit risk management and document interpretation
- Excellent organization, attention to detail, and time management
- Strong decision-making and analytical skills
- Ability to work effectively in a global, collaborative environment
- Commitment to fostering a positive work environment and supporting professional development
- Proficiency in MS Excel, PowerPoint, and SharePoint
Preferred Qualifications, Capabilities, and Skills - MBA degree
- Four years' experience in credit monitoring or quality control
- Advanced knowledge of secured lending products and borrowing base credit facilities
- Experience leading organizational change and innovation
- Prior experience with regulatory interactions
- Demonstrated ability to champion employee engagement initiatives
- Experience supporting global teams and cross-functional projects and AI strategy and integration within business processes
Required or Additional Information - Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
