Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.
Clearance : Top secret/SCI required w/ Full Scope Poly (preferred)
Location: Reston, VA, Redmond, WA
Schedule: Shift work - 24x7 operational environment (night shift)
This job opens for applications 9/26/2025. Applications for this job will be accepted for at least 30 days from the posting date
Responsibilities of the Cloud Support Administrator:
• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments
Qualifications of the Cloud Support Administrator:
• Must hold an active TS/SCI clearance
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 (preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)
Compensation of the Cloud Support Administrator:
• Compensation: $70,000 - $135,000+ based on years of experience
• Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
• Opportunity to get your foot in the door with cloud
• Long-term stable program
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