Principal Associate, Process Management, Global Workplace Services
At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.
In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community-we're a well-oiled machine! That's why our team is looking to add a Principal Process Associate.
As a Principal Associate, Process Management, you will ensure GWS is enabling fiscal responsibility and accountability while ensuring an extraordinary associate experience. You will support GWS in "well managed" processes, as you partner with a diverse team from GWS, Finance, and Third Parties.
The Ideal Candidate Should: - Demonstrate strong written and verbal communication skills that are concise, grounded, and inspire confidence
- Look for opportunities to help others succeed, recognize their contributions, and support a values-based culture and a highly-effective team
- Be able to navigate the organization and address concerns with fact-based options
- Help build customer solutions and appropriately challenge business decisions
- Manage through ambiguity and escalate effectively
- Deliver results while prioritizing critical business work and keeping management appropriately informed
Key Responsibilities - Budget/Finance Oversight:
- Monthly financial reviews for central services operations teams
- Purchase orders (POs)
- Annual budget processes for Central Services
- Budget re-forecasts process
- Audits & Escalations:
- Review third-party audit results and create and monitor action plans
- Arrange additional audits as needed
- Establish processes to escalate facility management-related work orders that impact operations
- Key Performance Indices (KPI) Governance:
- Oversee KPI preparation and benchmarking for services
- KPI validation and reporting
- Service Change Request (SCR) Management:
- Provide oversight for the SCR process
- Document SCRs and validate them against the contracts and create visibility to downstream parties
- Manage the process for vendor compilation and socialization of all Central Services SCRs
- Vendor Interaction/Coordination:
- Engage in weekly standups
- Handle escalations with regions and FM as needed
- Participate in Governance ceremonies
- Reviewer of POs and SCRs
- Partner Governance Support
- Third party governance ceremonies i.e. scheduled reviews, goal setting, surveys
- Contract monitoring
- Contractor lifecycle oversight in Capital One systems
Basic Qualifications - At least 5 years of experience in Finance Management or Audit
- At least 2 years of experience with G Suite tools
Preferred Qualifications - Bachelor's Degree or military experience
- 3+ years of experience in Process Management
- 2+ years of experience in Vendor or Supplier Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
