Piper Companies is seeking a
Call Center Sales Supervisor to support a fast-growing
insurance company in
Frederick, MD (
hybrid: 3 days in-office ). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced
leader with sharp coaching and analytical skills, capable of
motivating teams and holding them
accountable in a fast-paced, customer-focused environment.
Responsibilities of the Call Center Sales Supervisor Include: - Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
- Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
- Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
- Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
- Optimize lead management and incentive programs to improve team performance and customer outcomes.
- Support new marketing campaigns and partnerships by educating and motivating the sales team.
- Provide weekly sales forecast updates and identify performance gaps.
- Analyze call reports to improve resource planning and reduce abandon rates.
- Handle escalations and disputes, promoting transparency and customer satisfaction.
- Track and document agent performance, including productivity, quality scores, attendance, and compliance.
- Run weekly/monthly sales contests to boost motivation and results.
- Conduct performance reviews and support career development for agents.
- Assist in hiring, onboarding, and training new staff to meet licensing requirements.
- Validate system workflows and coordinate with IT to resolve issues.
- Complete reports related to agent performance, sales targets, and productivity metrics.
Qualifications of the Call Center Sales Supervisor Include: - High school diploma or equivalent; 2 years of college preferred.
- 3+ years of management experience in a sales or call center environment.
- Experience in Life, Property & Casualty, or Health insurance.
- Strong leadership, motivational, and organizational skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Office (Word and Excel).
- Customer-focused mindset and ability to thrive in a fast-paced setting.
- Understanding of life insurance products preferred, not required
- Completion of LOMA courses 281, 291, ALMI preferred, not required
- Project management, analytical, and presentation skills preferred, not required
- Experience supporting D2C initiatives and sales strategy execution preferred, not required
Compensation of the Call Center Sales Supervisor Includes: - Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
- Annual and merit-based bonuses
- Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.
This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.
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