McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Logistics Support Specialist serves as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. This role requires strong communication, problem-solving, and organizational skills to manage courier relationships, resolve delivery issues, and support pharmacy operations in alignment with McKesson’s Shared Principles (I2CARE & ILEAD).
Shift: Monday - Friday 9 - 5:30
Key Responsibilities:
Customer & Courier Coordination
- Serve as the primary contact for customer logistics issues related to out-of-state retail deliveries.
- Monitor and track courier performance (national and local), ensuring timely pickups and deliveries.
- Resolve courier-related issues, including missed pickups, delays, and delivery discrepancies.
- Respond to customer and store inquiries regarding delivery status and logistics concerns.
- Maintain professional communication with customers and internal teams to address service requests and operational questions.
Courier Relationship Management
- Oversee relationships with FedEx, UPS, and other courier partners.
- Notify account managers of program changes or onboarding of new markets.
- Escalate shipping concerns to McKesson management and customer contacts promptly.
Operational Support & Compliance
- Work independently to creatively solve logistics challenges and develop timely solutions.
- Support pharmacy operations as needed, including inventory monitoring and supply coordination.
- Ensure compliance with company policies, procedures, and SOPs.
- Recommend updates to SOPs and courier MOPs to improve efficiency and accuracy.
Reporting & Documentation
- Complete monthly invoicing and SLA reports, including on-time delivery metrics.
- Audit packages prior to courier handoff to ensure accuracy and reduce re-ships.
- Assist in investigations of lost or missing packages.
- Coordinate annual delivery of “return to sender” packaging supplies to store locations.
Cross-Functional Collaboration
- Communicate operational concerns with peers and supervisors to support resolution.
- Provide peer support to alternate customer CF locations as needed.
- Support other lead areas (e.g., Production, Mail) when coverage is required.
Inventory & Supply Monitoring
- Assist customer in monitoring shipping supply inventory and report shortages.
- Ensure adequate supply levels to support production and delivery operations.
Confidentiality & Principles
- Maintain confidentiality of sensitive information.
- Promote and adhere to McKesson’s Shared Principles (I2CARE & ILEAD).
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$19.16 - $31.93
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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