Job Description The Senior Product Associate of AOA Platform is part of the Product Management team within Account Originations and Activation (AOA) within our Consumer Banking unit. This role will play a key leadership role in leading our development teams in product backlog definition and refinement, influencing how the team solves problems, and delivering the right solutions with an Agile mindset focused on customer centric outcomes. You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The candidate will be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics; and a self-starter who is comfortable building new technology, interacting with customers to share what has been built raising the level of adoption and collect requirements from customers to advance the Platform, ensure all work is built as expected, and excited about powering extraordinary customer experiences. You will be working across AOA to ensure that it is ready for adoption and facilitating the growth across all customers.
Job responsibilities - Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Communicate effectively and frequently - Be vocal. Share the product vision with the teams and articulate the questions and answers needed to build the right features.
- Be a center for knowledge - Take your deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to the teams that can effect change.
- Be a Technical & Customer Problem Solver - Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products.
Required qualifications, capabilities, and skills - 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience (leading) in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Knowledge of web page development, troubleshooting, and service interaction.
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
Preferred qualifications, capabilities, and skills - Software development experience a plus (front end technologies: JavaScript, Angular, React, etc).
- Data management capabilities and experience with tools like Splunk and Adobe Analytics.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
