Job Description LS Technologies, a Tetra Tech Company, is seeking a
Systems and User Documentation Specialist (Onsite) with technical expertise and Enterprise Information Display System (E-IDS) knowledge and experience to support the Federal Aviation Administration (FAA).
The Systems and User Documentation Specialist is responsible for managing the creation, updating, and implementation of comprehensive documentation and standards for both technical and end-user audiences. This role ensures that all system, software, user, training, and maintenance documentation is accurate, clear, and compliant with FAA and industry standards. The specialist will collaborate with technical teams and stakeholders to support operational excellence and facilitate effective training and communication across the organization.
Responsibilities - Manage the creation, updating, and implementation of procedures, system documentation, and standards, including SOPs, coding standards, version control, and testing methodologies.
- Develop and maintain user manuals, training guides, maintenance documentation, and operational engineering packages.
- Document code review processes, software deployment and release plans, configuration control, and management.
- Define and document testing methodology, product acceptance criteria, system tolerances, and procedural guidelines for testing, operations, and repairs.
- Update documentation to reflect system changes, upgrades, and new features.
- Collaborate with technical teams to ensure accuracy and completeness of all documentation.
- Support the development and delivery of training materials and sessions for end users and maintenance staff.
- Coordinate and participate in the development of briefing slides and materials for presentations to FAA management.
- Ensure all documentation is accessible, user-friendly, and compliant with FAA standards.
Education - Bachelor's degree in information systems, business systems, management information system, other IT degrees with 8+ years of experience is required.
Qualifications - Experience in technical writing and documentation for complex systems and software, as well as user and maintenance documentation.
- Knowledge of software development life cycle, coding standards, version control systems, and configuration management.
- Ability to translate complex technical information into clear, understandable language for diverse audiences.
- Familiarity with training development and delivery methods.
- Strong organizational, communication, and collaboration skills, including experience preparing materials for executive-level presentations.
- Attention to detail and commitment to documentation quality and accuracy.
- Knowledge of FAA documentation standards and requirements is preferred.
- Strong analytical and communication skills; ability to interface with engineering, operations, and program stakeholders.
- Excellent interpersonal skills, facilitation, and management skills, written and oral communication skills, and analytical skills.
Work Requirements: - Work location: William J. Hughes Technical Center, Atlantic City, NJ
- Work Hours: Normal working hours
- Travel: 0%
- Physical requirements:
- Extended Computer Use: Regular and prolonged periods of working at a computer terminal.
- Lifting and Carrying: Occasional lifting of equipment and materials weighing up to 50 pounds may be required during installations or maintenance.
- Mobility: Ability to move around the office environment to access computer hardware, networking equipment, and server rooms.
- Dexterity: Manual dexterity and visual acuity to operate computer equipment, troubleshoot issues, and perform tasks requiring precision.
- Sitting/Standing: Both prolonged sitting and occasional standing may be required for troubleshooting and attending to system issues.
- Background check: Must have ability to obtain and maintain a Public Trust.
About LS Technologies At LS Technologies, we're enhancing our nation's critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization, we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees' needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners.
EEO Commitment LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Requesting An Accommodation LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email at or speak with your recruiter.
Compensation (Pay Bands) Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only.
The projected compensation range for this position is provided within the posting and is based on full-time, 40-hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represent the broadest range for this position (inclusive of high geographic and high clearance requirements) and are just one component of the LST's total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30+ hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.
About Tetra Tech: Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Explore our open positions at Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
