Position: Client Relations Manager
Location: Raleigh, NC
Pay: $60k to $70k/year
Experience:
- 3+ years of safe driving experience is required
- Customer service experience is required.
Type: Full-time; Direct Hire
Schedule:Monday - Friday, 8 AM to 5 PM
Greene Resources is seeking a Client Relations Manager to join a growing and dynamic team! Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, join our family as a Landscape Client Relations Manager, where your motivation meets opportunity.
Job Description:
- Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
- Assist in the development and implementation of the company's sales protocol.
- Tracks upcoming jobs to bid with existing clients.
- Closes sale and coordinates job specifics with production.
- Interfaces with the client and ensures that all of the client’s concerns are addressed in a timely and professional manner.
- Continuedly informs and updates the client as to job progress or lack thereof.
- Interfaces with the company Operations Manager to ensure the client's expectations are met and that jobs are kept on schedule and on budget.
- Ensures that vendor invoice pricing is accurate and as bid.
- Assist in the development, implementation, and achievement of the company's annual budget.
- Assists in the development and implementation of the company's new business development plan.
- Conduct monthly walk-throughs, identify, and document any/ all discrepancies.
- Ensure all company quality standards are met.
- Maintains updated contracts for all clients in the assigned portfolio.
Position Requirements:
- Ability to understand how to create a great experience with the client.
- A class C driver's license.
- A high level of confidence and comfort level with mobile technology and computers is a must.
- Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
- Plant identification and care, including disease, pruning, and insect ID experience.
- Able to conduct a thorough site analysis.
- Proficient in or able to learn customer relationship management software and our estimating software.
- Able to analyze drainage and grading requirements.
- Excellent communication skills.
- Must be self-motivated and goal-oriented.
- Must be punctual and have a high attention to detail.
- A problem solver with a quick ability for flexibility.
Job Perks:
- 401K plan with matching
- Commission Pay
- Paid Time Off
- Company Paid Life Insurance
- Supplemental Life Insurance is available
- Medical, Dental, Vision Insurance
- Profit Sharing
- Weekly Pay
Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
