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Medical/Dental/Veterinary Receptionist (£25k+)

Virtue Vets • london (city of london), south east england, uk • 14h ago

We are looking for a friendly, organised and professional Front of House Receptionist to join our busy veterinary practice.

Our Company

Virtue Vets is London’s premier next-gen vet care and pet wellness clinic chain, providing exceptional vet care and a premium bespoke experience at reasonable prices. Our stylish clinics feature a contemporary aesthetic that appeals to both pets and their humans. We are equipped with state-of-the-art diagnostic, surgical, and lab equipment to ensure the highest standard of care.

Key Responsibilities

As the first point of contact for our clients, you’ll play a vital role in creating a welcoming and supportive environment. From greeting owners and their pets to managing appointments and administrative tasks, you’ll ensure the smooth running of our front desk and deliver a first-class client experience. You must be well-groomed, personable and presentable as the face of the clinic.

Greet clients and their pets with warmth and professionalism
Manage incoming calls, emails, and appointment bookings
Maintain accurate client and patient records
Handle payments and invoicing
Provide information on services, products, and general pet care advice (non-clinical)
Support the veterinary team with administrative duties
Ensure the reception area is tidy, safe and welcoming

Requirements

Excellent communication and interpersonal skills
Professional, approachable and empathetic manner
Strong organisational skills with attention to detail
Comfortable using computer systems and booking software
Ability to remain calm under pressure in a busy environment
Previous reception or customer service experience (ideally within a veterinary or healthcare setting, though not essential)
A genuine love of animals and commitment to client care

Hours

40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieu.

Benefits

5.6 weeks per calendar year, inclusive of public holidays.
Pension contributions.
Staff discounts on treatments and drugs for own pets up to a maximum of 3 pets as set out in our Employee Pet Treatment and Charging Policy.

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