Job Description Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will join as a Systems Administrator II where you will support a broad range of server and operating system administration functions. You will join a team and collaborate with multiple technology groups across campus to administer and improve the underlying server technology that enables a wide variety of university client services. You will leverage technical expertise to assess client system's needs, advocate for and implement technology solutions, and refine existing process and procedures to help ensure the availability and reliability of university systems. As part of the IS&T Infrastructure Operations team, you will report to the Assistant Director of Systems Administration & Basis. This position is located in Boston, MA with opportunities for hybrid and remote work. This position provides rotating 24/7 on-call support and will include night and weekend support for critical University business cycles. You Will:
- Manage and maintain server operating systems, hypervisors, processes, hardware and related software.
- Work with cross functional teams to install, test, transition server operating systems, hypervisors, processes, and related hardware & software into production status.
- Maintain systems and evaluate/apply upgrades.
- Coordinate with vendors on problem resolution.
- Detect, diagnose, isolate, and correct system faults.
- Serve as Level-2 technical support for the Help Desk. Support incident and problem management activities.
- Provide off-hours on-call support and assistance during incidents.
- Support the maintenance, and periodic testing of business continuity and disaster recovery procedures.
- Investigate and recommend new technology and techniques to enhance the performance, reliability, and availability of IT resources and services.
Required Skills You Will Have:
- 3+ years of experience administering Windows systems in a physical and/or virtualized environment.
- Bachelor's Degree in related discipline or equivalent experience.
- Technical Expertise: Experience diagnosing Windows operating system and associated software issues required.
- Can troubleshoot software, hardware and network issues.
- Is comfortable with installing, configuring and upgrading Windows applications and different specialized third-party applications. • Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP. • Experience with a variety of tools commonly leveraged in a complex enterprise environment such as remote assistance, asset management, image and deployment, patching, backup and restore and endpoint protection required.
- Must be able to lift moderately heavy equipment (up to 50 pounds). Bonus Qualifications: If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.
- Experience with VMware, Active Directory, group policy, and server administration skills including monitoring performance and file permissions. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
