Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
As an AI for Security Operations Engineering Intern, you will work alongside skilled Platform Security Innovation Team on AIOps capabilities to complete routine system health checks. This internship offers hands-on experience in developing operational AI/ML solutions, cultivating innovative ideas, and contributing to projects that elevate user experiences and workflow efficiency. You will thrive in a dynamic and collaborative environment, laying a foundation for career growth.
What you get to do in this role: - Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy
- Customer Outreach Communication on Security & escalation handling
- Support Penetration Test initialization & follow-up / escalations
- Coordination & support for security related PRBs
- End of Life & Patching Program
- Support Facilitate the successful workflow/triage of security related incidents/tasks by interacting with the various security teams and other ServiceNow teams as needed.
- Process Acceptable Use Policy Violations
- Clone Library support
- Training, support & enablement to Tech Support / SAM Teams
Qualifications To be successful in this role you have: - Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
- Graduating December 2026, or later
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Data Science, Engineering, Analytics, Computer Science, Information Systems with applied knowledge in automations, Applied Sciences, or a related field.
- 1 - 6 years of related experience (not to exceed 6 years of experience)
- Graduating Spring/Summer 2027 preferred
- Design and develop AIOps pipelines to collect, process, and analyze data from diverse IT systems (logs, metrics, traces, events).
- Automate incident management and remediation processes using AI/ML and workflow automation tools.
- Collaborate with internal teams to understand operational pain points and deliver AI-driven solutions.
- Experience in using Al productivity tools such as Cursor, Windsurf, etc.
- Experience with cloud platforms like AWS, GCP, or Azure and associated ML services.
- Familiarity with MLOps tools like MLflow, Kubeflow, and Weights & Biases.
- Knowledgeable about containerization and orchestration technologies.
- Understanding of relational databases such as MySQL or Oracle.
- Servicenow platform knowledge is a plus
For positions in this location, we offer a base pay of $50.02/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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