At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth.
At Crossbridge Hospice, LLC, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.
The role
The Manager - Clinical Operations is a qualified Registered Nurse and is an employee of the Agency. The Manager - Clinical Operations participates in all activities related to the professional services provided, including establishing criteria on qualifications and assignment of clinical personnel. As a Manager - Clinical Operations you will:
Key Responsibilities:
- Monitor to ensure coordination and follow-through is complete for all referrals to the hospice program
- Assist in the coordination and assignment of all newly admitted hospice patients to the appropriate team and/or disciplines
- Work collaboratively to ensure all admission documentation is completed within 24-hour period and dispersed among team members
- Ensure communication of all patient admissions and changes in Plan of Care is appropriately relayed to each member of the Interdisciplinary Team and Primary Care Physician
- Serves as member of IDT committee and participates in all IDT meetings in which admissions, certifications, recertification’s and medical management of the patients are discussed
- Consults with the Hospice Medical Director in matters relating to patient care services
- Participating in routine visits and admissions of patients in times of high census or low staff availability
- Selects and maintains a qualified, well-organized staff to provide care for the needs of the patients
- Is accountable and supervises the IDT team i.e. RN's, LPN's, Medical Social Workers, Chaplin’s, and Hospice Aides
- Establishes staffing patterns, which reflect the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families
- Establishes methods for coordination of care by all disciplines
- Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care
Skills and Experience Required:
- Is currently a registered nurse licensed in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC)
- Two years or more of supervisory and/or administrative experience managing clinical teams
- 5 or more years of nursing experience
- Must maintain a valid driver’s license and good driving record
- Demonstrates a broad base knowledge of community health nursing and competent clinical skills
- Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
- Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
- Excellent verbal and written communication skills with demonstrated leadership ability
- Excellent organizational skills
- Ability to travel (up to 25% or as needed)
Preferred Knowledge, Skills or Experience:
- Certified Hospice and Palliative Nursing
- Previous experience with Electronic Medical Records
- Hospice experience
- Previous experience in handling new hospice referrals from first contact through admission
- A working knowledge of Community Health Accreditation Program (CHAP) on Accreditation, Quality Assurance, and Hospice Knowledge
