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General Manager – Store Operations

Dairy Queen • Full-time • White Oak, PA, US • $18 / year • 1d ago

Shift Manager Dairy Queen

Key Responsibilities & Skills:

Lead and supervise crew members during assigned shifts to ensure efficient, smooth store operations
Deliver exceptional customer service and professionally resolve customer concerns and complaints
Maintain high standards of food safety, quality, and cleanliness in compliance with health regulations
Train, coach, and motivate team members to enhance performance and maintain a positive work culture
Oversee opening and closing procedures, including accurate cash handling and shift reporting
Monitor inventory levels
Be proficient at decorating cakes and learn cake procedures.
Communicate effectively with staff and management to ensure clear expectations and teamwork
Support overall store success by meeting operational, sales, and labor cost goals
Handle problem-solving and conflict resolution with professionalism and efficiency
Foster a fast-paced, high-energy environment that aligns with the Dairy Queen brand

Key Skills:

Leadership & team management
Customer service excellence
Food safety and sanitation knowledge
Time management and organization
Conflict resolution and decision-making
Communication and interpersonal skills
Attention to detail and accuracy
Cash handling and basic math
Adaptability and stress management
POS system and basic computer proficiency

REQUIREMENTS

Ability to understand and follow direction from others.
Ability to read recipes and memorize and replicate food production procedures.
Ability to work in a high volume, fast-paced work environment.
Skill and coordination with kitchen utensils and equipment.

For more than 70 years, the DQ system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.

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