Salary: $67,736.00 - $102,905.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-
Department: Department of Health
Division: HL Div Qlty Assur Prgm Intgrty
Opening Date: 08/13/2025
Closing Date: 8/26/ :59 PM Eastern
Job Code: 34621
Position Number: Union: Non-Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: Bureau / Division: Division of Quality Assurance and Program Integrity
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Heather Keller
Contact Email: THE POSITION Are you a passionate professional with strong analytical and communication skills? The Department of Health (DOH) is seeking a driven and dynamic Public Health Program Administrator to join our dedicated Bureau of Women, Infants, and Children (WIC) team. In this vital role, you will oversee procurement activities and have an opportunity to assist with the development and monitoring of the bureau's quality assurance efforts. If you are ready to tackle new challenges and make a lasting impact on the program's success, apply today and take the next step in your professional career!
DESCRIPTION OF WORK In this position, you will oversee the bureau's procurement documents including the research and collaboration with stakeholders to identify needs and determine required services. Duties will include the development and formulation of procurements to determine appropriate terms, tasks, quality assurance targets, and performance thresholds. Decisions will be made regarding the course of action to follow for all monitoring tools, determining if fraud is suspected, and conducting subsequent fraud investigations. You will assist with the development and monitoring of the WIC Bureau quality assurance efforts including facilitating and leading quality improvement and performance management initiatives. In this role, you will evaluate performance management data and recommend solutions which positively impact operations, customer service, and the health of the public. Additionally, you will lead various projects and special initiatives and participate in informational presentations related to contract requirements, policy, and procedures.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: - Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- This position requires both in-state and out-of-state travel, including air and ground transportation.
- Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: - One year as a Public Health Program Associate 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- A bachelor's degree and two years of professional experience in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance; or
- An equivalent combination of experience and training.
Other Requirements: - PA residency requirement is currently waived for this title.
- You must be able to perform essential job functions.
How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: - Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Public Health Program Associate 2 (formerly Public Health Program Assistant Administrator) for one or more years full-time?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time professional experience do you possess in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in public health, health services administration, health care administration, health education, public health administration, public administration, nursing, epidemiology, social work, nutrition, hospital administration, physical therapy, occupational therapy, business administration, or education?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link.For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- 15 but less than 30 credits
- Less than 15 credits
- None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You
must complete the application
and answer the supplemental questions. Resumes, cover letters, and similar documents will
not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our
07
WORK BEHAVIOR 1 - MANAGES THE IMPLEMENTATION OF PUBLIC HEALTH PROGRAMS Manages the implementation of one or more public health programs or related components of a program (e.g. cancer; newborn screening; sexually transmitted diseases; diabetes; public health education; professional education; health care provider recruitment; quality assurance; and health plan regulations).
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience INDEPENDENTLY managing the implementation of public health programs or related components of a program. I have developed the goals and objectives of the public health programs.
- B. I have experience AS A MEMBER OF A TEAM implementing public health programs or related components of a program; but I DID NOT develop the goals and objectives of the public health programs.
- C. I have experience INDEPENDENTLY implementing public health programs or related components of a program; but I DID NOT develop the goals and objectives of the public health programs.
- D. I have successfully completed college-level coursework related to public health administration, Community Health Nursing, Public Health Nursing, or Epidemiology.
- E. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer(s) where you gained this experience.
- The type of programs you managed.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
10
WORK BEHAVIOR 2 - PROVIDES TECHNICAL ASSISTANCE AND CONSULTATION Provides consultation and technical assistance to various state, federal, and local health service agencies, providers, contractors, consumer organizations and the general public concerning the operation and coordination of public health programs through the preparation of contract policies and procedures, program guidelines, correspondence, and reports, to maximize effectiveness and efficiency of program services.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience providing consultation and technical assistance to various state, federal, and local health service agencies, providers, contractors, consumer organizations and the general public concerning the operation and coordination of public health programs through the preparation of contract policies and procedures, program guidelines, correspondence, and reports, to maximize effectiveness and efficiency of program services.
- B. I have experience providing technical assistance and consultation ONLY TO PROVIDERS AND CONTRACTORS, regarding public health programs through the preparation of contract policies and procedures, program guidelines, correspondence, and reports; but I DID NOT provide assistance or consultation to various state, federal and local health service agencies, consumer organizations, and the general public.
- C. I have experience providing technical assistance and consultation ONLY TO VARIOUS STATE, FEDERAL AND LOCAL HEALTH SERVICE AGENCIES, CONSUMER ORGANIZATIONS, AND THE GENERAL PUBLIC regarding public health programs through the preparation of contract policies and procedures, program guidelines, correspondence, and reports; but I DID NOT provide assistance or consultation to providers and contractors.
- D. I have experience ASSISTING OTHERS more experienced than I in providing technical assistance and consultation to various state, federal, and local health service agencies, providers, contractors, consumer organizations or the general public regarding public health programs through the preparation of contract policies and procedures, program guidelines, correspondence, and reports.
- E. I have successfully completed college-level coursework related to public administration or business management.
- F. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer(s) where you gained this experience.
- The area(s) in which you provided technical assistance.
- The consultations you handled and with whom.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
13
WORK BEHAVIOR 3 - ASSESSES AND DEVELOPS PUBLIC HEALTH PROGRAMS, PLANS, AND POLICIES Assesses, develops, evaluates, and revises public health programs, plans, regulations, policies, and procedures to maximize effectiveness, efficiency, and quality of services.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience assessing, developing, evaluating, and revising public health programs, plans, regulations, policies, and procedures to maximize effectiveness, efficiency, and quality of services.
- B. I have experience evaluating and revising public health programs, plans, and procedures to maximize effectiveness, efficiency, and quality of service; but I HAVE NOT assessed, or developed public health programs, plans, regulations, policies, and procedures.
- C. I have experience revising public health programs, plans and procedures.
- D. I have successfully completed college-level coursework related to communication, technical writing, or research.
- E. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer(s) where you gained this experience.
- The type(s) of public health programs, plans, regulations, policies, and procedures you assessed, developed, evaluated or revised.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
16
WORK BEHAVIOR 4 - EVALUATES, DEVELOPS, AND MONITORS CONTRACTS AND GRANTS Evaluates, develops, and monitors contracts and grants to ensure effective, complete and appropriate provisions of public health services and to establish standards and assess compliance with those standards.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience evaluating, developing, and monitoring contracts and grants to ensure effective, complete, and appropriate provisions of public health services and to establish standards and assess compliance with those standards.
- B. I have experience evaluating and developing contracts and grants to ensure effective, complete and appropriate provisions of public health services and to establish standards and assess compliance with those standards; but I HAVE NOT monitored contracts and grants.
- C. I have experience monitoring contracts and grants to ensure effective, complete and appropriate provisions of public health services and to establish standards and assess compliance with those standards; but I HAVE NOT evaluated or developed contracts and grants.
- D. I have successfully completed college-level coursework related to grant writing, research, contract writing, or mathematics.
- E. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer(s) where you gained this experience.
- The subject matter of the contract(s) and grant(s) you evaluated, developed, and monitored.
- The actual duties you performed related to the level of performance you claimed on this work behavior.
- Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
