Summary The Surgical Services Clinical Operations Manager is fully qualified to function in an administrative and management role in accordance with the guidelines and polices of the Durham VA Health Care System. This APP serves as a senior member of the Advance Practice Provider staff with a proven record of fiscal and budgetary responsibilities, a thorough understanding of the various functions involved in the care of patients, and ability to communicate effectively with multidisciplinary teams.
Duties Help
VA offers a comprehensive total rewards package.
The Surgical Services Clinical Operations Manager is responsible for the management and oversight of clinical operations within Surgical Services. These duties include formulation of an operational budget for the service, human resource management, responsibility for clinical performance measures and reporting, the development of protocols and processes for best practices, optimization of resources, and clinical programs across services and institutions.
The administrative responsibilities include, but may not be limited to (80%): - Makes and implements decisions that directly affect patient care and makes final administrative planning decisions for the Surgical Services.
- Provides active and well-informed administrative participation in planning for the delivery of health care by identifying needs and potential opportunities.
- Performs central role in developing and coordinating internal review systems to assure that both clinical and administrative activities comply with accrediting and regulatory requirements. - Responsible for the formulation and fiscal administration of operational budget for the service.
- Develops and implements systems and procedures for improving costeffectiveness and productivity.
- Coordinates the acquisition of supplies, equipment, and services, reviewing and approving all requests for supplies, equipment, and services.
- Provides leadership and guidance in determining the resource needs, distributing initial resource allocations, and adjusting resource allocations dictated by changes in program needs.
- Collect data to make informed decisions regarding opportunity costs, clinical performance metrics, utilization, workload, labor mapping, book ability, and process improvements.
- Participates in staff and committee meetings as assigned by the Chief of Surgical Service, Chief of Staff and/or Director.
- Is knowledgeable in hiring procedures and is responsible for coordinating performance evaluations to include counseling and performance actions.
- Leads the Service in administering programs concerning such matters as equal opportunity, merit promotions, labor management relations, and position management.
- Has knowledge of hiring and credentialing of clinical and non-clinical staff and responsible for coordinating performance evaluations and OPPEs/FPPEs.
The Surgical Clinical Operational Manager clinical responsibilities include, but may not be limited to (20%): - Programmatic focus to improve programs and services that directly impact patient care services
- Coordinating referrals, scheduling, and evaluating veterans at the Durham VAHCS as well from outside VA's and private sector referrals of veterans to the Surgical Service.
- Primary focus of practice is the clinical management of healthcare to the veteran's assigned to the Surgical Service.
- Facilitating care of surgical patient's as well as their entry and exit from various healthcare systems, to include CITC, by establishing and maintaining liaison with a variety of medical specialists and associated staff.
- Assisting with clinical aspects of care to the patients of the sub-specialty departments assigned to the Surgical Service. This includes evaluations, consultations, and the writing of orders. The APP has the authority to order all tests and procedures necessary to evaluate and care for these patients.
- Initiating and accepting referrals to clinics and/or community agencies. Collaborates with other healthcare resources to insure timely and appropriate care of patients.
- Assisting in the Operating Room at the direction of the Chief of Surgery in accordance with the clinical Scope of Practice held by the specific Surgical Clinical Operational Manager.
- Performing minor procedures within their realm of expertise and under the direction of the Chief of Surgery and in accordance with the individual's Scope of Practice.
- Assisting other APPs assigned to the surgical services as needed.
- Providing administrative supervision of day-to-day operations of surgical specialty clinics in the outpatient setting.
- Full authority for Clinical/administrative research
Work Schedule: 7:30 am-4:00 pm or 8:00 am-4:30 pm
Telework : Not Available
Virtual : This is not a virtual position.
Relocation/Recruitment Incentives : Not Authorized
Permanent Change of Station (PCS) : Not Authorized
Requirements Help
Conditions of employment - All qualified candidates encouraged to apply. Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Physician Assistant Basic Requirements - Master's degree in any discipline or a bachelor's degree in any discipline with one year of experience as a Physician Assistant ~AND~
- Successfully passed the PA National Certifying Exam (PANCE) (or are you in the process to taking the exam) ~AND~
- Currently hold, or will hold, a full and unrestricted license to practice in a State, Territory, or Commonwealth of the United States or in the District of Columbia.
PA - IV (Clinical Leader/Administrative Leader) Grade Determinations .
PAs at the PA-IV grade level may serve as clinical leader or administrative leader. Clinical PA Leaders may be assigned to positions/studies where limited guidance exists as physician oversight is not required. Administrative PA Leaders are involved with strategic planning and administrative/managerial responsibilities for integrated programs that cross service and/or discipline lines and influence organizational mission and health care. A PA clinical leader/administrative leader may monitor or evaluate services or programs with interaction of senior administration.
Experience. PA clinical leaders/administrative leaders require five years of experience which included leadership assignments that involved formulating program objectives and priorities, implementing plans and practices, and interpreting regulatory and organizational guidance to develop and implement policies and/or procedures.
Do you possess
five years of experience which included leadership assignments that involved formulating program objectives and priorities, implementing plans and practices, and interpreting regulatory and organizational guidance to develop and implement policies and/or procedures
AND demonstrate the following knowledge, skills, and abilities (KSA's) below:
a. Ability to assess information and make recommendations that may significantly affect the content, interpretation, or development of programs concerning critical matters or key issues within the health care system.
b. Ability to schedule and supervise staff, students, or ancillary personnel, to include conducting performance evaluations.
c. Skill in planning, organizing, directing, and controlling an integrated program.
d. Skill in design, management of budget, and cost benefit analysis to ensure optimal stewardship of resources.
e. Ability to analyze complex medical care, organizational processes and/or systems, and develop and implement solutions that improve outcomes at the program or service level.
f. Ability to develop and recommend new or revised policies or procedures to justify program goals and motivate assigned personnel.
NOTE: PAs at this level are not required to meet each individual KSA listed below to qualify, but should be able to demonstrate, develop, or acquire those not met upon appointment for PA-IV.
Reference: For more information on this qualification standard, please visit actual grade at which an applicant may be selected for this vacancy is PA-IV.
Physical Requirements: See VA Handbook Directive 5019
Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: information
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits Help
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