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Claims Governance Lead

Eames Consulting • london, south east england, uk • 2d ago

We’re looking for an experienced governance professional to take on a newly created role, supporting the claims function of a global (re)insurer. This is a great opportunity to shape and strengthen governance across multiple regions, working closely with senior stakeholders and regulatory bodies.

What you’ll do:

Oversee governance standards and controls across the claims function.
Act as the main contact for Lloyd’s on governance and reporting matters.
Lead annual audits, reviews, and attestation processes, ensuring regulatory compliance.
Monitor and respond to regulatory change, providing clear guidance to claims leadership.
Support the development of claims policies, authority frameworks, and complaint handling processes.
Partner with leadership across London and international offices to embed consistent best practice.

What we’re looking for:

Strong background in governance, ideally with claims or technical insurance knowledge.
Solid understanding of Lloyd’s and London market requirements.
Skilled at managing stakeholders and influencing senior leaders.
Experience handling regulatory expectations, including Consumer Duty.
Strong communication skills with the ability to provide training and guidance.
Confident in producing clear reporting and analysis (Excel, Word, PowerPoint).

This is a highly visible role offering the chance to make a real impact within an international claims environment.

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