At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members and community partners to ensure appropriate care is accessible. As well as provide home and social assessments and member education. CHW's work in a team-based structure and spend most of their time in the community engaging directly with members. In this role, you will serve as a Community Liaison and will be the primary point of contact to respond to inquiries and request for resources from Community partners, Members/families, Caregivers, and Providers, and will work collaboratively with the Community Outreach team to address concerns related to the delivery of and access to services for Medicaid members enrolled in the UnitedHealthcare (UHC) Community Health Plan of NM.
This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours from 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field-based position with a home-based office. You will work from home when not in the field.
If you reside near Albuquerque, NM, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
- Work in coordination with the Community Outreach Representative
- Work with Community Based Organizations that provide services, resources and education for Medicaid members
- Participate in local and statewide Health Council meetings, community meetings and school-based community events
- Communicate requests, opportunities for collaboration and CBO meetings that Health Plan can participate in
- Engage Health Plan resource staff - clinical staff, behavioral health services, vendors to assist in access to care and programs
- Maintain the calendar of regular meetings and distribute it to the Health Equity team and other Health Plan employees
- Participate and assist in UHC sponsored community meetings
- Participate and assist in member education meetings
- Create a positive experience and relationship with the members
- Practice cultural sensitivity and cultural competence in community efforts
- Learn and listen to member needs and barriers to help promote self-advocating and resources
- Provide member education and health literacy on community resources and benefits to encourage self sufficiency
- Support members to engage in work or volunteer activities, if desired, and develop social supports through deeper connections with friends, family, and their community
- Knowledge and continued learning of community cultures and values
- Conduct Health Risk Assessments (HRA)
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of experience working with New Mexico community resources
- 1+ years of work experience in the community
- 1+ years of experience working with knowledge of the culture and values of the community
- 1+ years of experience working with and familiarity with the resources available in the community
- Access to a designated workspace inside the home with access to high - speed internet availability
- Ability to navigate a PC to open applications, send emails and conduct data entry
- Currently residing in New Mexico and have lived in the same state for 2 years
- Must reside within 50 miles of one of these cities: Albuquerque, NM
- Ability to travel locally up to 30% of the time
- Access to reliable transportation & valid US driver's license
Preferred Qualifications:
- CHR/CHW Accreditation
- 2+ years of field-based experience
- Care management experience
- Experience working in Managed Care
- Experience with Justice System or Court System
- Knowledge and / or experience with behavioral health or substance use disorders
- Knowledge and Training in SDOH (Social Determinants of Health)
- Knowledge of Medicaid and / or Medicare population
- Lived in the state of New Mexico for 5 years
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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