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Nexthink Administrator

CData Software, Inc. • San Jose, CA, United States • 5d ago

The Nexthink Administrator is responsible for management, configuration and optimization of the Nexthink platform to enhance the digital employee experience and improve IT operations. This role also involves analyzing data, resolving incidents and ensuring that the IT environment is efficient and secure.
Key Responsibilities
1. Platform Management:
a. Install, configure and maintain the Nexthink platform.
b. Ensure the platform is upto the date with latest software versions and patches
c. Monitor platform performance and ensure high availability
2. Data collection and analysis:
a. Configure data collection settings to gather relevant information from endpoints.
b. Analyze data to identify trends, issues and opportunities for improvement.
c. Provide actionable insights to improve the digital employee experience.
3. Incident Detection and Resolution:
a. Use Nexthink to detect and diagnose IT issues
b. Work with IT teams to resolve incidents promptly
c. Develop and implement proactive measures to prevent future incidents
4. Reporting and Virtualization:
a. Create and maintain dashboards to visualize key metrics and performance indicators.
b. Generate regular reports for stakeholders to provide insights into the IT environment.
c. Customize reports to meet the needs of different departments and teams
5. User Training and Support:
a. Train IT staff and end users on how to use Nexthink effectively
b. Provide ongoing support and troubleshooting for platform users
c. Develop training materials and documentation
6. Compliance and Security:
a. Ensure data collected and processed by Nexthink complies with relevant regulations and standards
b. Implement and maintain security measures to protect the platform and data
c. Conduct regular security audits and assessments
7. Integration and Automation:
a. Integrate Nexthink with other IT management and monitoring tools
b. Develop automation scripts and workflows to streamline IT operations
c. Collaborate with other IT teams to ensure seamless integration and interoperability.

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