Location: Hattie Mae White
Department: Parent & Community Assistance
Area:Northwest
Contract Months:12
Salary Range: $85,000.00 - $105,000.00
Academic Year: 25-26
JOB SUMMARY
The Coordinator 1 (Team Lead) supports the daily operations of the Family Connections Center (FCC) by overseeing frontline staff in responding to family inquiries, logging concerns, and ensuring appropriate follow-up with district departments. This position acts as the first level of leadership within the FCC, serving as a point of contact for escalation, coaching, and quality assurance. The role contributes to the overall effectiveness of the FCC by balancing customer service responsibilities with team support and problem resolution.
MAJOR DUTIES & RESPONSIBILITIES
1. Assist with all activities of the senior leadership team and the FCC department including planning, coordinating, facilitating, and managing follow-ups from meetings.
2. Respond to inquiries and provide assistance to internal and external stakeholders such as families regarding district policies, procedures, and services.
3. Assist with communications from the senior leadership and from the FCC department in response to requests for information from stakeholders including, but not limited to, the Board of Education, employee associations, employees, partner organizations, funders, media, and other public information requesters.
4. Regularly engages customers and monitors workflow, ensuring calls, tickets, and forms are logged accurately and addressed in a timely manner.
5. Assist FCC leadership in preparing reports on inquiry trends, family concerns, and resolution outcomes including monitoring timelines, assigning tasks, and following up on deliverables.
MAJOR DUTIES & RESPONSIBILITIES CONTINUED
6. Supports administrative assistants across all departments in the overall management of the administrative and support functions.
7. Support scheduling, logistics, and materials preparation for FCC meetings, workshops, and trainings.
8. Collaborate with team members and FCC leadership to implement quality standards and customer service protocols and organize meetings, workshops, and events, including scheduling, logistics, and materials preparation.
9. Maintain and update FCC records, databases, and filing systems, ensuring confidentiality and data integrity.
10 Perform general office duties, such as ordering supplies, managing inventory, and maintaining office equipment.
11. Performs other job-related duties as assigned.
EDUCATION
High school diploma or GED required; Associate's or Bachelor's degree preferred.
*Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
WORK EXPERIENCE
At least 3 years working in the district/central office of a large urban school district
*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.
SKILL AND/OR REQUIRED LICENSING/CERTIFICATION
Microsoft Office
LEADERSHIP RESPONSIBILITIES
Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.
WORK COMPLEXITY/INDEPENDENT JUDGMENT
Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.
BUDGET AUTHORITY
Compiles and organizes data and figures.
PROBLEM SOLVING
Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.
IMPACT OF DECISIONS
Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses.
Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.
COMMUNICATION/INTERACTIONS
Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.
CUSTOMER RELATIONSHIPS
Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems.
Monitors customer service standards.
WORKING/ENVIRONMENTAL CONDITIONS
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 45 pounds.
Houston Independent School District is an equal opportunity employer.
