Job Description Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role: Being a member of the Stock Dividends Team, the Workflow Supervisor Associate will be accountable for ensuring that operational procedures are followed, and fundamental business and interpersonal skills are fostered among the staff. DTC's Stock Dividends Department announces, processes, and allocates various dividend and interest payments on behalf of its participants with securities in DTC custody. In addition, the Workflow Supervisor Associate will work with colleagues globally to ensure the seamless delivery of operations including collaboration on day-to-day completion of work as well as longer term projects and interactions outside of the specific department.
Your Primary Responsibilities: - Lead day-to-day activities of a designated team; ensure strict adherence to procedures and critical timeframes
- Strong talent evaluator with a focus on development of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods
- Effectively manage a diverse workforce; set development goals and hold team accountable to attain them
- Identify and mitigates risk by having knowledge of department controls with the ability to spot key opportunities and identify root cause issues
- Maintain a focus on meeting the needs/requests of our internal and external clients, including responding to inquiries timely and accurately, resolving issues promptly
- Understand and appropriately apply principles, procedures, requirements, regulations, and policies related to specialized business functions
- Write/maintain procedures and job aids; identify procedure gaps and updates procedures to fill them
- Demonstrate active engagement in meetings and display curiosity to learn and grow; accept feedback given and apply it to the role
- Assist in benchmark tracking, audit follow-up, compliance, and risk management activities
- Present information clearly while speaking in small to mid-sized groups
- Participate and own team-impacting projects and initiatives
Qualifications: - Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - Foster an environment where integrity and transparency are encouraged
- Stays current on changes in their specialist area and seeks out learning opportunities to ensure knowledge is up to date
- Build collaborative teams
- Strong time management and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in data analysis and performance metrics
- Ensure expected quality standards are met consistently
- Minimizes risks associated with departmental projects by observing established instructions and processes
- Proficiency in workflow management tools such as Salesforce, BPM, Power BI/Automate, Appian, etc.
- Flexibility to respond to changing project requirements, client priorities, and organizational best practices
We offer top class training and development for you to be an asset in our organization! The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
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About the Team Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
