Principal Associate, Process Management - Business Card & Payments
The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offering products and services to help them do more business.
We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.
We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers. Process Managers thrive in understanding how things work - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls in place - and then making them better.
As a Principal Associate, Process Manager supporting the Business Cards & Payments Well-Managed Operations, you will work on multiple initiatives.
These could include: - Using enterprise-standard business process management tools to monitor, learn from, and improve existing processes
- Leveraging qualitative and quantitative data to develop and prioritize improvement agendas
- Planning and implementing strategic changes, ensuring process artifacts and strategies are updated (focusing on risk management and associate readiness)
- Working closely with a small team to develop a pilot, with a focus on developing process instructions and monitoring strategy
Our business is dynamic, and continually evolving and growing. We work very closely with our partner teams, and ensure that our processes and changes account for second/third order impacts. You may enjoy this role if you enjoy learning new things, and using process and structure to help our associates and customers succeed.
Responsibilities: - Ensure processes are documented, projects are prioritized, and business objectives are met.
- Identify and drive process improvements that improve customer and associate experience and ensure highest quality.
- Collaborate with others across multiple departments and lines of business.
- Continuously analyze current business work flows and productivity/efficiency results in order to seek process improvements.
- Facilitate huddles and identify and capture any process improvements, trends, escalations, wins, etc.
- Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups
- Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
- Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams).
- Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Basic Qualifications: - At least 2 years of experience in process management, project management or risk management
Preferred Qualifications: - Bachelor's Degree or military experience
- 3+ years of experience in process management, project management, risk management, underwriting or loss mitigation
- Lean, Agile, Six Sigma, Business Process Management, PMP or Project Management Certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
