Salinas Valley Health Imaging
SUMMARY As the Imaging Practice Administrator, provides day to day operational leadership to Salinas Valley Health Imaging. Ensures that the practice maintains a patient and customer focus designed to support delivery of the highest quality care. Seeks opportunities to grow the financial health and long-term sustainability of the service line.
ESSENTIAL DUTIES AND RESPONSIBILITIES Includes but not limited to the following:
- Responsible for managing all aspects of SVH Imaging. This includes creating and overseeing short-term and long-term objectives.
- Negotiate and manage contracts with vendors, suppliers, and service providers for equipment, supplies, maintenance agreements, and other services necessary for the operation of the imaging practice.
- Ensure that contracts comply with organizational policies, regulatory requirements, and industry standards.
- Monitor contract performance and vendor compliance to ensure that deliverables and service levels are met.
- Participates in the selection, training and supervision of clinic staff. This individual is responsible for performance evaluations, merit increases and disciplinary actions with support from the Vice President of Operations.
- Act as a liaison between the practice/client and the medical staff and represents the managed practice at external functions.
- Collaborates to achieve the highest level of clinical and financial outcomes and patient, physician, and staff satisfaction.
- Responsible for performing thorough financial analysis and cost-benefit analysis on all process improvement projects, capital equipment purchases, etc.
- Evaluate current imaging equipment and technology to identify opportunities for upgrades or replacements to ensure optimal performance and quality of patient care.
- Monitor the performance of newly upgraded equipment and conduct regular assessments to measure the impact on patient outcomes, workflow efficiency, and operational costs.
- Provide ongoing training and support to imaging staff to maximize the utilization and effectiveness of upgraded equipment and technology.
- Reviews and analyzes clinical, financial and operating reports and makes correlating decisions based on the data presented to ensure a sustainable and profitable operation.
- Awareness of compliance obligations and focuses management and staff attention on compliance (e.g., HIPAA/confidentiality, IIPP, Cypress Compliance Manual, labor laws, Cypress Employee Handbook, AKS, etc.).
- In collaboration with Cypress's Billing & Collection Teams, the Practice Administrator monitors metrics and benchmarks are in acceptable ranges for the managed practice.
- Takes the lead on optimizing patient satisfaction and experience. Implements and monitors patient satisfaction survey tools and social media outlets (e.g. Yelp, Facebook and Google Reviews).
- Works collaboratively with other members of the leadership team, physicians and staff members across the various departments and supports organizational objectives.
- Presents to Cypress and client senior management (e.g., SVHC's CMO), and/or their committees or workgroups, periodic reports reflecting the services and financial activities of the managed practices and such special reports as may be required by Cypress and SVHC, including month end, dashboard and benchmarking reports.
- Develops clinical program policies and procedures to maintain standards for applicable accreditation organizations.
- Attends all client meetings related to the managed practices and attends all other appropriate meetings as Cypress's representative.
- Implements all policies established by Cypress and the controlling organization (e.g., SVHC and SVH).
- Available as a resource to physicians, staff and the community.
- Partners with the physicians and allied health professionals to deliver on service line goals, including efficient communication to develop protocols and assures the service line's needs are met.
- Appropriately communicates with others. Keeps Cypress senior management and SVHC appropriately informed via email, telephone conferences or in-person briefings of relevant important information.
- Performs other duties that may be necessary or in the best interest of the managed practices and Cypress.
EDUCATION and/or EXPERIENCE - Bachelor's degree preferred or must be enrolled in a program. MBA or Master's degree with a healthcare focus preferred.
- Minimum of 5 years management experience
- Current American Registry of Radiologic Technologists (ARRT) and California Certified Radiologic Technologist (CRT) certificate or other national Imaging Registry such as ARDMS preferred.
- Financial expertise in healthcare fiscal management.
- Valid Driver's License.
QUALIFICATIONS - Advanced training or certification in management of clinic operations.
- Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.
- In-depth knowledge of revenue cycle management, third party reimbursement, regulatory issues and compensation plan methodologies
- Experience with Epic is highly desirable.
- Ability to work collaboratively and effectively with the practice lead physicians to drive organizational goals and deliver highest quality of care while maximizing practice performance.
- Creative, flexible and easily adapts to changing priorities.
- Energetic, takes initiative and able to work in a team environment as well as autonomously when needed.
- Exhibits a strong work ethic. This individual must be innovative, efficient and results focused.
SUPERVISORY RESPONSIBILITIES Supervises the non-physician staff.
KNOWLEDGE The jobholder must demonstrate current competencies applicable to the job position.
- Excellent customer service
- Problem resolution skills
- Critical thinking skills and the ability to analyze datasets
- Effective verbal and writing skills
- Microsoft Office knowledge (Word, Excel, and Outlook)
- Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
- Demonstrates ability to work autonomously and be directly accountable for results
- Demonstrates flexibility
- Exhibits the capability to influence and negotiate individual and group decision-making
- Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
- Displays proven ability to positively influence behavior and outcomes
CONDITION OF EMPLOYMENT: Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.
Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.
The range displayed on this job posting reflects the target for new hire salaries for this position.
