Description Are you obsessed with order, driven by efficiency, and find deep satisfaction in making chaos disappear with the power of process? Do you wake up thinking about better workflows, automation, and how to help a business run like a well-oiled machine?
KW Reserve is seeking a
High-Level Executive Assistant -or as we like to call it, our
Empire Protector -to partner with our owner, lead internal operations, optimize systems, and drive scalable growth. This isn't just an admin job. This is a leadership role for a systems-obsessed doer who thrives behind the scenes, making magic happen.
You'll be part air traffic controller, part business architect, and part accountability partner-all fueled by heart, grit, and excellence.
Compensation :
- Compensation: $70,000-$100,000, based on experience
- Bonus opportunities based on performance
- Paid Time Off (PTO)
- Stipend Benefits Available
- Leadership growth and career development opportunities
Responsibilities Operations & Systems Leadership • Own and streamline backend operations so the sales team can stay focused on production.
• Design, implement, and manage internal systems, including CRM, transaction coordination, client communication, and database management.
• Build, refine, and document scalable, repeatable processes to drive consistency and efficiency.
• Oversee contract-to-close operations and listing workflows, ensuring consistent quality and timely execution.
• Optimize CRM workflows and transaction management processes to enhance productivity and client experience.
• Create and maintain comprehensive SOPs and operations manuals that evolve with the business.
• Lead cross-functional initiatives and coordinate across departments to support team-wide goals.
• Collaborate with leadership on business planning, performance tracking, and operational accountability systems.
Client Experience & Reputation Building • Create and manage systems that drive client testimonials, referrals, and online reviews.
• Ensure client experience touches are timely, personal, and aligned with our brand standards.
• Partner with marketing to ensure operational follow-through on brand promises and post-close engagement.
Expansion & Growth Enablement • Build systems and infrastructure that support team growth and increased production volume.
• Collaborate with leadership to identify operational gaps and design scalable solutions.
• Anticipate future operational needs as the team grows, ensuring smooth onboarding, communication, and system adoption.
• Strengthen internal processes to support increased transaction volume without sacrificing quality or service.
Qualifications • 3-5+ years of administrative or executive support experience (real estate preferred).
• Bachelor's degree preferred.
• Proven leadership skills.
• Strong communication, organizational, and project management skills.
• A passion for systems, structure, and empowering others to succeed.
• Calm under pressure, driven by results, and laser-focused on doing things the right way.
Who You Are • A strategic thinker and problem-solver who thrives in a fast-paced, high-growth environment.
• A calm, collected operator who brings order and structure wherever you go.
• A natural implementer with a bias toward action and improvement.
• Someone who values excellence, consistency, and team success.
• Energized by systematizing processes, scaling operations, and supporting team expansion.
• Growth-minded and results-driven.
