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The Managed Services Sr. Associate - Oracle PPM will assist in the delivery of managed services for our Oracle ERP clients. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of Oracle Project Portfolio Management, strong problem-solving skills, and a commitment to customer satisfaction.
Key Responsibilities: - Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
- Monitor service performance metrics and assist in implementing strategies for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
- Stay up-to-date with the latest Oracle ERP updates and industry trends to provide informed support to clients.
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.
Qualifications and Skills: - Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to PPM (Project Portfolio Management) as well as to at least 1 of the following areas:
- Oracle Fusion Grants Management (preferred)
- Grant Lifecycle Management
- Compliance Reporting
- Cost Allocation
- Sponsor Billing
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum of 6 years of experience in Oracle services or similar roles.
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Knowledge of ITIL or other service management frameworks.
The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.
The estimated base salary for this job is $115,000 - $140,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $128,800 - $165,200 USD. The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position Level Senior Associate
Country United States of America
