Salary : $62,328.00 - $98,322.00 Annually
Location : 100 Maryland Ave Rockville MD 20850 USA
Job Type: Permanent
Remote Employment: Flexible/Hybrid
Job Number: Department: Office of Consumer Protection
Division: OCP 39 Director
Opening Date: 09/08/2025
Closing Date: 9/12/ :59 PM Eastern
FLSA: Non-Exempt
About the Position THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.
This Position is ONLY Open to Montgomery County Government Employees :
- Current Montgomery County Government employees;
- Montgomery County employees who was affected by reduction-in-force and currently have RIF priority rights;
- Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
- Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $ 62,328 per year to $74,991 per year, based on the candidate's qualifications and experience.
WHO WE ARE
Montgomery County's Office of Consumer Protection (OCP) helps protect Montgomery County consumers by investigating and resolving consumer complaints, licensing and registering businesses and engaging in consumer education and outreach. Our office was established in 1971, and we are proud to have earned national recognition. OCP is responsible for enforcing consumer protection laws (Chapter 11 of the County Code), which prohibit unfair and deceptive business acts to ensure a fair marketplace for consumers and businesses.
WHO WE ARE LOOKING FOR
The Administrative Specialist I is a discreet, highly organized professional who can support a fast-moving Director and confidently interface with executive leadership and elected officials. You will primarily provide professional staff support across multiple functional areas-maintaining accurate records, conducting targeted research and policy analyses, and drafting, proofreading, and formatting internal and inter-agency correspondence according to departmental standards. You will oversee the coordination of meetings and events, which includes managing executive calendars, establishing agendas, reserving necessary resources, documenting minutes, and tracking actionable follow-up items. This role requires collaboration with colleagues across County departments and external agencies to ensure streamlined communication and comprehensive documentation.
You will play a crucial role in supporting senior management with project tracking and analysis. This involves updating milestone logs, identifying potential delays, and creating concise summaries to help inform team decisions. You will apply the policies and procedures of Montgomery County to your daily tasks, escalate complex issues when necessary, and serve as a welcoming first point of contact for staff and the public. Your responsibilities include providing prompt and courteous service while maintaining strict confidentiality and professionalism.
What You'll Be Doing Major Responsibilities and duties include but are not limited to:
- Serve as the Director's confidential aide: manage calendars, meeting logistics, briefing materials, talking points, and sensitive correspondence; capture decisions and track action items to completion.
- Serve as the Director's confidential aide: manage calendars, meeting logistics, briefing materials, talking points, and sensitive correspondence; capture decisions and track action items to completion.
- Act as liaison with executive leadership, Council/legislative offices, and partner agencies; coordinate timely, accurate responses to inquiries from elected officials and their staff.
- Provide workforce leadership for administrative operations: assign and track tasks, monitor shared inboxes, ensure reception/mail/phone coverage, and orient/coach administrative staff on procedures and quality standards.
- Review and improve processes: document SOPs, map workflows, identify bottlenecks, and recommend practical changes; maintain simple metrics (e.g., response and processing times) and status logs.
- Draft/edit clear correspondence, memos, and public notices related to consumer-protection activities; ensure consistency, accessibility, and records retention compliance.
- Handle records, intake routing, and follow-ups; receive, investigate, and resolve or refer public inquiries appropriately.
- Assist with fiscal administration, limited to receiving and processing payments in accordance with established procedures and internal controls.
- Use Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint/OneDrive; Power Automate/PowerApps as needed) to standardize templates and streamline routine tasks.
Minimum Qualifications Education: Graduation from an accredited college or university with a Bachelor's Degree.
Experience: One (1) year of professional administrative experience supporting a Director, agency head, elected official, or comparable executive in a consumer-protection or related regulatory program.
Equivalency: An equivalent combination of education and experience may be substituted.
Physical Demands: The work requires ordinary physical effort including: sitting, using microcomputer equipment, walking, standing, bending, and reaching for or carrying light items associated with working in an office environment. Work does not result in noticeable fatigue.
Preferred Criteria, Interview Preferences All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview.
Preference for interviews will be given to applicants with experience in the following:
- Experience with or working knowledge of consumer-protection laws and programs, with applied administrative/program support experience.
- Experience supporting executives and elected officials; adept with briefings, complex calendars, and sensitive communications.
- Demonstrated process review and improvement using workflows, SOPs, and KPIs to drive results.
- Workforce leadership - coordinating administrative workflows and coverage.
- Proficiency with Microsoft 365; SharePoint and basic automation preferred.
IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team.
Montgomery County Benefits 01
MQ Question ADMINISTRATIVE SPECIALIST I )
What is your highest level of completed education? - N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
02
MQ Question ADMINISTRATIVE SPECIALIST I )
How many years of professional administrative experience do you have in supporting a Director, agency head, elected official, or comparable executive in a consumer-protection or related regulatory program? - No Experience
- 1 Year Experience
- 2 Year's Experience
- 3 Year's Experience
- 4 Year's Experience
- 5+ Year's Experience
Required Question
