Front Office Manager - The Inn at Virginia Mason & The Baroness Hotel Let's start off with the most important part-what's in it for you: The Perks *Eligibility of perks is dependent upon job status
- Salary Range: $85,000 Annually
- Cellphone Allowance
- Incentive Eligible
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- "Columbia Cares" Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you: "People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
You are an experienced, detail-oriented, and service-driven Front Office Manager (FOM) ready to lead and inspire the front office teams at The Inn at Virginia Mason and The Baroness Hotel. This dual-property leadership role focuses on ensuring operational excellence, optimizing guest satisfaction, and building high-performing teams through mentorship and accountability.
As FOM, you'll oversee front desk operations, partner closely with housekeeping and engineering, support forecasting and revenue goals, and act as a key liaison with Columbia Hospitality's corporate team and the ownership group. You'll set the tone for service culture, guest recovery, and team development-shaping the guest experience from arrival to departure.
What you'll do: The Brass Tacks Strategic Operations & Leadership
• Oversee the day-to-day operations of front office departments across both properties, ensuring consistency and adherence to SOPs.
• Collaborate with the GM and department heads on strategic planning, guest satisfaction targets, and service delivery goals.
• Maintain a strong presence during peak guest hours to observe, coach, and support the team in real time.
Team Development & Culture
• Lead recruitment, onboarding, scheduling, and performance management for all front office staff.
• Conduct regular coaching sessions and team huddles to ensure service expectations, training goals, and morale remain high.
• Promote a culture of ownership, attention to detail, and positive guest engagement.
Financial & Administrative Management
• Support forecasting and revenue analysis through regular reporting on occupancy, ADR, and RevPAR.
• Oversee daily financial reconciliations, folio management, and direct billing reviews
• Partner with accounting to ensure timely submission of EOM reports and proper coding of front office expenses.
Property & Departmental Coordination
• Work in close partnership with housekeeping to prioritize room readiness and guest requests.
• Serve as a liaison with engineering and IT to ensure smooth hotel operations and respond to maintenance needs.
• Maintain safety and security protocols across all front office spaces, including emergency preparedness responsibilities.
The Nitty Gritty - Minimum 2 years of experience in a Front Office Manager or Assistant Manager role; multi-property or boutique hotel experience preferred.
- Demonstrated leadership experience with a track record of team development and performance improvement.
- High level of professionalism, discretion, and customer service focus.
- Experience with PMS platforms (Opera, SynXis, InnFinity) and familiarity with scheduling, payroll, and HRIS systems (Dayforce preferred).
- Strong understanding of revenue management principles, rate integrity, and OTA alignment.
- Excellent written and verbal communication skills; strong attention to detail in administrative tasks.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you'll work: The Inn at Virginia Mason is connected to Virginia Mason Seattle Hospital, in Seattle's First Hill neighborhood, and located only four blocks from downtown Seattle. The Inn provides convenient accommodations for patients and their families, while also being an affordable urban hotel for guests who are visiting Seattle on business or leisure travel. The Inn features 70 guestrooms and is within walking distance to a variety of restaurants, shopping, and the Washington State Convention Center.
The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
