Salary: $70,095.00 - $112,152.00 Annually
Location : Public Safety Training Facility - Frederick, MD
Job Type: Full-time Regular
Job Number: FY
Department: Emergency Communications
Opening Date: 08/22/2025
Closing Date: 9/15/2025 4:00 PM Eastern
FLSA: Exempt
JOB INFORMATION Exempt; full-time; 40 hours per week; varied days and weeks; full benefits; subject to specialty reassignment
This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
- Generous Tuition Reimbursement Program
- Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
- Coming in 2025: Employee Health Center with no or low-cost primary and urgent care
For more information, visit our benefits page on the Frederick County Government job opportunities webpage ESSENTIAL DUTIES AND JOB RESPONSIBILITIES - Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies
- Plan, coordinate, and execute functions of the Emergency Communications Center
- Coordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.
- Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage
- Review previously approved payroll activities or timesheets with administration
- Collect and relay statistical information as required; prepare departmental reports
- Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration
- Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance
- Review cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and report
- Develop and update protocols and trainings; consult with Administrators on suggested updates
- Identify trends in performance, alert management to the need for remedial training or operational changes
- Serve on the Dispatch Review Committee
- Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems
- Coordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instruction
- Assist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site
- Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards
- Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and development new recruit academy materials
- Performs emergency dispatch duties, as needed
- Drive County vehicle to offsite meetings and trainings
- Plan and schedule trainings and special events, as needed
- Perform other departmental related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Associate's degree
- Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch
- NOTE: An additional 2 years of work experience may reduce the education requirement to a high school diploma or the equivalency
- Minimum 4 years of Emergency Communications Center supervisory work experience
- Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch - applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment
- Possession of valid CN2 NCIC access level certification, or are required to obtain certification within 180 days of employment
- Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or are required to obtain this certification within 180 days of employment
- Possession of valid certification as a Communications Training Officer (CTO)
- Possession of valid IAED certification in EMD-Q, EFD-Q and EPD-Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events. Applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
- NOTES:
- An additional 2 years of required work experience (9 years for AA; 11 years for HSG) may substitute for the EMD-Q, EFD-Q and/or EPD-Q certifications.
- Applicants are required to obtain each IAED EMD-Q, EFD-Q & EPD-Q certifications within 180 days of employment
- Possession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES: - Ability to maintain County Authorized Driver privileges
- Considerable knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers
- Extensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols
- Extensive knowledge of Fire-Rescue, Medical, Police and other partnering agency disciplines
- Considerable knowledge of current aspects of computer hardware and software as they apply to emergency communications
- Working knowledge of Frederick County geography and surrounding areas
- Working knowledge of communications equipment including 800 MHZ "trunked" radio systems and digital communications
- Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
- Ability to perform all duties associated to the Emergency Communications Managers position
- Ability to perform quickly and effectively in emergency situations
- Ability to effectively supervise and direct the work of others
- Ability to develop and maintain effective working relationships with co-workers, managers, general public and a diverse group of user agencies
PREFERENCE MAY BE GIVEN FOR: - Additional education in any field of study
PHYSICAL REQUIREMENTS / WORKING CONDITIONS :
- While working in this position, the employee is required to constantly sit and perform repetitive motions
- While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment
ADDITIONAL INFORMATION / EXAMINATION PROCESS - Required certifications must be maintained throughout employment
- Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays
- This position is subject to random drug testing
- The probationary period for this position is 12 months (internal employees will undergo a 3-month probationary period)
- Current FCG employees who will meet or exceed the experience requirements by the close of the application period, will be considered for evaluation and testing.
EXAMINATION PROCESS (may include): 1) An evaluation of training and experience
2) A written examination
3) Skills testing
4) One or more interviews
5) A pre-employment psychological examination
6) A pre-employment drug test
This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned
Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to
Retirement Plan:
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.
Health Insurance
: County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.
Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment
NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.
Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $2,700 per year for Health Care Spending and $5,000 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.
Life Insurance:
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Voluntary Life Insurance Program is offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, spouses and dependents.
Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time.
Educational Reimbursement Program:
County employees who have successfully passed their probationary period may take up to two job-related courses per semester at any accredited educational institution. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.
Employee Assistance Program:
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related problem.
Leave
Annual Leave - Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 - 2 years 11 days
2 - 10 years 17 days
10 + years 24 days
Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.
Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.
NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.
Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, Military.
Holidays:
The County observes 10 holidays every year and 11 are observed on years of General Elections.
For additional information on Frederick County Governments benefit package, please visit the Division of Human Resources website at
All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.
01
Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, you will not be considered further.
- I have read and acknowledge the above instructions.
02
Which best describes your level of education?
- Less than high school diploma or the equivalency
- High school graduation or equivalency received
- Some college
- Associate's degree received
- Bachelor's degree or higher received
03
Do you have possession of a valid automobile operator's license?
04
How many years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch do you have?
- Less than 7 years of work experience
- 7 years of work experience
- 8 years of work experience
- 9 years of work experience
- 10 years of work experience
- 11 or more years of work experience
05
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
06
What call taking and dispatching discipline(s) is your work experience in? Please select all that apply.
- Police Dispatch
- Fire Dispatch
- Medical or EMS Dispatch
- I only have call taking experience
07
Do you have at least 4 years of Emergency Communications Center supervisory work experience?
08
Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.NOTE: If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
09
Do you have possession of valid certification as a Communications Training Officer (CTO)?
10
Do you have possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications?Or have you earned equivalent Emergency Call Taking certifications for Medical, Fire and Police Dispatch from a different issuing authority?
11
Do you have possession of valid International Academy of Emergency Dispatch Emergency Fire Dispatch certifications?
- Yes, I am IAED certified
- No
- I am Fire Dispatch certified by a comparable issuing authority and can become IAED certified within 180 days of hire
12
Do you have possession of valid International Academy of Emergency Dispatch Emergency Medical Dispatch certifications?
- Yes, I am IAED certified
- No
- I am Medical Dispatch certified by a comparable issuing authority and can become IAED certified within 180 days of hire
13
Do you have possession of valid International Academy of Emergency Dispatch Emergency Police Dispatch certifications?
- Yes, I am IAED certified
- No
- I am Police Dispatch certified by a comparable issuing authority and can become IAED certified within 180 days of hire
14
Do you have possession of valid CN2 NCIC access level certification?
- Yes, I am currently certified
- No
- I am able to obtain this certification within 180 days of employment
15
Do you have possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD)?
- Yes, I am currently MIEMSS certified
- No
- I am able to become certified within 180 days of employment
16
Do you have possession of valid IAED certification in EMD-Q, or comparable certification body with the ability to obtain IAED EMD-Q certification within 180 days of employment?
- Yes, I am IAED certified
- No
- I am EMD-Q certified by a comparable issuing authority and can become IAED certified within 180 days of hire
- No, however I have an additional 2 years or more Emergency Communications work experience and understand that I must obtain EFD-Q certification within 180 days of hire
17
Do you have possession of valid IAED certification in EFD-Q, or comparable certification body with the ability to obtain IAED EFD-Q certification within 180 days of employment?
- Yes, I am IAED certified
- No
- I am EFD-Q certified by a comparable issuing authority and can become IAED certified within 180 days of hire
- No, however I have an additional 2 years or more Emergency Communications work experience and understand that I must obtain EFD-Q certification within 180 days of hire
18
Do you have possession of valid IAED certification in EPD-Q, or comparable certification body with the ability to obtain IAED EPD-Q certification within 180 days of employment?
- Yes, I am IAED certified
- No
- I am EPD-Q certified by a comparable issuing authority and can become IAED certified within 180 days of hire
- No, however I have 2 years or more Emergency Communications work experience and understand that I must obtain EFD-Q certification within 180 days of hire
19
The timeline below provides a tentative schedule for the Emergency Communications Assistant Administrator selection process. By selecting "Yes", you understand the time commitment required by each qualified candidate.- Skills testing orientation: Week of September 29th - Administration of skills tests: Week of October 13th
Required Question
