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VDI Administrator

SWITS DIGITAL Private Limited • Charlotte, NC, United States • 4d ago

Title : VDI Administrator
Location: Charlotte, NC/ Ft Lauderdale, FL/ Malvern, PA/ New Jersey (monthly twice or thrice to office)
Visa - US Citizen or GC or H1B transfer
Domain: Finance
Job Type: W2 - FTE
Roles and Responsibilites:

You will build and maintain Windows VDI images
Maintain VMware Horizon solution on cloud and on-prem
Support Azure Virtual Desktop solutions
Package applications into AppStacks
Provide L3 support for Windows non-persistent/floating VDI and Multi-session desktops
Monitor VDI infrastructure via VMware and in house tools
Monitor Service Desk queues and comply with quality guidelines when managing incidents.
Respond and comply with escalation policies and procedures
Provide 8x5 operational support. Promptly respond to telephone call, voice-mail and emails.
Participate in weekend on-call schedule
Resolve and document system errors and performance issues
Perform root cause analysis of critical errors and outages

Qualifications

You have 5+ years of experience in VMware Horizon VDI solutions
Experience Deploying, Managing, Monitoring and Troubleshooting VDI environments
Experience in VMware Horizon Cloud
Good knowledge of Microsoft Azure public cloud
Excellent communication skills; ability to collaborate with customers to find optimal solutions

Experience in any of the following, or similar, is a plus:

Azure Virtual Desktop
Microsoft Windows 10 multi session
Microsoft FSLogix
PowerShell scripting
ThinPrint
Basic Linux knowledge

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