Equal Opportunity Employer
Summary Description
Manages trust services for assigned region. Duties of the Regional Trust Officer will include soliciting new business, providing accurate and quality service to trust customers and working with the investment officers to keep client portfolios properly invested.
Essential Functions
• Solicit new trust business from present and prospective customers
• Cultivate internal and external referral sources and Centers of Influence
• Develop and maintain calling program for existing book of business
• Provide financial planning services as part of the sales process
• Maintains thorough knowledge of all bank products and services
• Develops and executes direct mail campaigns and cold call programs as appropriate to identify qualified prospects
• Assist with the initial investment/design of new account portfolios
• Participate in community activities as it related to the successful completion of primary duties
• Cross sell all bank products and services as appropriate
• Builds Will File for future fee business through estate planning
• Provide both accurate and quality service to customers
• Execute terms of client documents
• Manages the packaging and submission of trust documents in accordance with bank and department requirements
• Provides for the direct administration of assigned trust accounts under administration, consistent with customer service standards
• Conducts periodic meetings with clients to ensure superior communication
• Cultivates new sales within existing client base and referrals to new clients; coordinates customer referrals to and from the Community Offices
• Reviews Daily Transactions, approves bill payments, approves other payments and processes discretionary request paperwork
• Maintains knowledge of current laws and regulations regarding trust and estate administration
• Works directly with Investment Officers in keeping client portfolios properly invested
• Monitors cash balances and keeps cash amounts to a minimum
• Maintains correct asset allocation for portfolio models
• Prepares presentation pieces for clients and prospects
• Monitors portfolio changes in all accounts
• Must have good knowledge of investments in order to explain assets held in accounts for customer understanding
• Adherence to all regulatory compliance policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Position Requirements
• Bachelor's degree in related field
• Familiarity with a broad range of trust services including personal trust, investment management, estate administration and investment strategies
• Minimum 5-10 years experience in trusts and investments
• Work is generally performed indoors in environmentally controlled conditions
• Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5-10 pounds
Critical Skills / Expertise
• Experience in tax and regulatory issues
• Strong attention to detail
• Computer proficiency: Word, Excel, Access accounting software
• Professional image and excellent communication skills
