Salary: $67,736.00 - $102,905.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-
Department: Insurance Department
Division: IN Bur Mgd Cre
Opening Date: 09/05/2025
Closing Date: 9/18/ :59 PM Eastern
Job Code: 34621
Position Number: Multiple positions may be filled from this posting.
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: Bureau / Division: Insurance Department, Bureau of Managed Care
Worksite Address: 393 Walnut Street
City: Harrisburg, Pennsylvania
Zip Code: 17128
Contact Name: Collette Rebuck
Contact Email: THE POSITION Are you a detail-oriented leader looking to make a positive impact amongst managed care organizations and commercial health insurers? The Pennsylvania Insurance Department is searching for a Public Health Program Administrator to oversee, coordinate, and evaluate data to ensure compliance with applicable laws and regulations. Apply today to unleash your potential with the Bureau of Managed Care!
DESCRIPTION OF WORK As a Public Health Program Administrator, you will be responsible for the review, analysis, and processing of standard provider contracts, periodic reports, integrated delivery service arrangements, service area expansions, network adequacy, applications, as well as certifications. Work involves following operating procedures, drafting or amending technical advisories, training subordinate staff, and reporting issues identified to senior manager. You will have the opportunity to correspond with stakeholders regarding questions or issues related to networks, contracts, arrangements, or independent requests. In this role, you will also be responsible for participating on consumer compliant committees as needed.
Apply today to become an essential member of our team that is responsible for the administration and oversight of a mandatory managed care program known as HealthChoices that provides Medical Assistance benefits to eligible recipients in Pennsylvania!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: - Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: - One year as a Public Health Program Associate 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- A bachelor's degree and two years of professional experience in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance; or
- An equivalent combination of experience and training.
Other Requirements: - You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: - Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Public Health Program Associate 2 (formerly Public Health Program Assistant Administrator) for one or more years full-time?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time professional experience do you possess in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in public health, health services administration, health care administration, health education, public health administration, public administration, nursing, epidemiology, social work, nutrition, hospital administration, physical therapy, occupational therapy, business administration, or education?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 credits or more
- 15 but less than 30 credits
- Less than 15 credits
- None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You
must complete the application
and answer the supplemental questions. Resumes, cover letters, and similar documents will
not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.
The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our
07
WORK BEHAVIOR 1 - REVIEW FOR COMPLIANCE AND MAKE RECOMMENDATIONS Review various documents (e.g. applications for licensure in Pennsylvania, service area expansion requests, applications or contracts, and insurer reports) for compliance with applicable laws, regulations, standards, and guidelines. Make recommendations for amending documents to bring items into compliance.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience reviewing HEALTH COVERAGE PROGRAM documents and processes for compliance with applicable laws, regulations, standards, and guidelines AND making recommendations for bringing documents and processes into compliance.
- B. I have experience reviewing HEALTH COVERAGE PROGRAM documents or processes for compliance with applicable laws, regulations, standards, and guidelines.
- C. I have experience reviewing documents or programs for compliance with applicable laws, regulations, standards, and guidelines. This was NOT related to a health coverage program.
- D. I have successfully completed college-level coursework related to research methods or program evaluation.
- E. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience reviewing documents for compliance and making recommendations.
- Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
10
WORK BEHAVIOR 2 - PROVIDE CONSULTATION AND TECHNICAL ASSISTANCE Provide consultation and technical assistance to consumers, insurers, providers, corporations, and others seeking information on rules and regulations regarding licensure of managed care plans and compliance with standards.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience providing technical assistance to consumers, insurers, AND providers regarding HEALTH COVERAGE PROGRAMS.
- B. I have experience providing technical assistance to consumers, insurers, OR providers regarding HEALTH COVERAGE PROGRAMS.
- C. I have experience providing technical assistance to consumers, insurers, OR providers regarding INSURANCE PROGRAMS NOT RELATED TO HEALTH COVERAGE.
- D. I have successfully completed college-level coursework related to communication, healthcare administration, or business administration.
- E. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience providing technical assistance or support, including the type of assistance and to whom you provided it.
- Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
13
WORK BEHAVIOR 3 - APPEALS RESOLUTION Analyze consumer appeal case files, make recommendations on appeal decisions, and draft decision letters to health coverage agencies and consumers.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience analyzing consumer HEALTH COVERAGE APPEAL case files, making recommendations, AND drafting decision letters.
- B. I have experience analyzing consumer HEALTH COVERAGE APPEAL case files; SOMEONE ELSE was responsible for making recommendations and drafting decision letters.
- C. I have experience analyzing case files, making recommendations, AND drafting decision letters.
- D. I have experience analyzing case files; SOMEONE ELSE was responsible for making recommendations and drafting decision letters.
- E. I have successfully completed college-level coursework related to data analysis or legal studies.
- F. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience analyzing case files, including the type of files reviewed, and the types of recommendations made.
- Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
16
WORK BEHAVIOR 4 - WRITTEN COMMUNICATION Write summarized reports. Draft policy, legislation, directives, and program proposals. Create templates, guidance, and instructions for vendors and insurers to utilize for network adequacy submissions and external reviews.
Levels of Performance Select the "Level of Performance" which best describes your claim.
- A. I have experience writing reports; drafting legislation, directives, or program proposals; AND creating templates, guidance, or instructions for HEALTH COVERAGE programs.
- B. I have experience writing reports; drafting legislation, directives, or program proposals; OR creating templates, guidance or instructions. This was related to HEALTH COVERAGE programs.
- C. I have experience writing reports; drafting legislation, directives, or program proposals; OR creating templates, guidance, or instructions. This was NOT related to HEALTH COVERAGE programs.
- D. I have successfully completed college-level coursework related to report writing, technical writing, or policy creation.
- E. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name(s) of the employer(s) where you gained this experience.
- Your experience compiling information, writing reports, and distributing information.
- Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
