Salary : $86,840.00 - $105,560.00 Annually
Location : Hayward, CA
Job Type: Full-Time
Job Number: C
Department: Hayward Police Department
Opening Date: 09/03/2025
Description DEADLINE TO APPLY : Open Until Filled.
First application r eview - Wednesday, September 24, 2025 Applications are reviewed every three (3) weeks. Qualified candidates are encouraged to apply immediately! THE POSITION: This limited term position supports the Youth and Family Services Bureau (YFSB) in the Police Department to strengthen and enhance services provided to Hayward families to keep youth positively engaged in the community and out of the juvenile justice system. The Lead Program Assistant works with YSFB mental health counselors to provide case management, life skills training, diversion, restorative justice, and other services.
The limited term position is dependent on ongoing funding for the program. Funding has already been secured through FY2026 (June 30, 2026) with the possibility of an extension or permanent funding in FY 2027.
The Lead Program Assistant is a Citywide classification; current vacancies exist in the Police Department however future citywide vacancies may be filled from this recruitment.
You are: - Compassionate
- Non-judgmental
- Comfortable interacting with youth and families of all backgrounds and lived experiences
- Passionate about restorative justice
- Skilled at working as part of an interdisciplinary team
- Preferably have experiences living or working in Hayward and/or Alameda County
- Preferably bilingual in Spanish but not required.
Essential Duties What you will do: - Work with supervisors to identify community needs and opportunities and design programs to fill those needs and achieve identified program outcomes.
- Under direction, develop and implement policies and procedures for implementing various, education, community and volunteer programs to assist youth
- Under direction, represent program to the public through public service announcements, classes, workshops, events and presentations
- Maintain systems for tracking activities and performance measures.
To see a complete job description, click
CORE COMPETENCIES Knowledge of:
Principles and practices of case management, customer service and community engagement.
Program planning, development and implementation.
Community and local government services, agencies and resources.
Laws and regulations relating to applicable program operations.
Principles of supervision, consensus building and conflict resolution.
Basic word processing, desktop publishing and spreadsheet applications (Microsoft Office program suite).
Ability to:
Develop and/or assist in developing effective education/tutoring programs, policies and procedures to meet identified program goals.
Develop and maintain positive effective working relationships with community groups, organizations, co-workers, City departments, and the public.
Communicate effectively with a wide range of clients and agencies.
Prepare clear, concise written reports, letters, and memoranda.
Minimum Qualifications JOB RELATED AND ESSENTIAL QUALIFICATIONS You have: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Two (2) years of experience equivalent to the Library Program Assistant or two (2) years progressively responsible experience in case management, education/tutoring program coordination, customer service, project management or similar field.
Education: Equivalent to a Bachelor's degree in Humanities, Social Sciences, Counseling, Education or a closely related field.
License: Possess and maintain a valid California Class C Driver's License.
Supplemental Information BENEFITS AND REWARDS: Depending on employee group, some of these benefits may include:
- Alternative Work Schedule and/or Telecommuting
- Vacation - 80 hours minimum
- 15.5 Paid Holidays
- Generous employer contribution for Health, Dental and Vision coverage
- CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
- Life and Disability Insurance and Paid Leave
- Flexible Spending Accounts
- Tuition Reimbursement
- Health and Wellness Reimbursement
- Professional Development Reimbursement
- 457 Deferred Compensation Plan (employee paid)
SELECTION PROCEDURE Apply - submit a completed City of Hayward job application and responses to the Supplemental Questionnaire, which fully describe the nature of your professional experience and qualifications.
Application Review -
A. Minimum qualifications
B. Completion of the supplemental questionnaire
The rating of the supplemental questions may determine application status and/or rank on the eligible list. Applications submitted without all required materials will not be considered.
Job Related Testing Supplemental Questionnaire Review
The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.
Department Interviews - Actual hire depends on success in the departmental selection process.
Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from NeoGov/Government Jobs and the City of Hayward. The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
APPLICATIONS Candidates are encouraged to apply online at under the Current Vacancies tab or at Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at .
The City of Hayward is an Equal Opportunity Employer
Benefits Overview This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2025 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include:
- Your choice of CalPERS Medical Plan (with generous employer contribution)
- CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members)
- Dental Insurance (plans available through Delta Dental or United Concordia)
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Leave
- Paid Holidays
- Flexible Spending Accounts
- Tuition Reimbursement
- Health and Wellness Reimbursement
- Professional Development Reimbursement
- 457 Deferred Compensation Plan (employee paid)
- Other Employee-Paid benefits include pet insurance and discount plans, pre-paid legal, etc.
To view a summary of the benefits the City offers, please click
01
For positions with the Hayward Police Department, a full background check will be conducted. Candidates must pass and maintain background investigations to the satisfaction of the Hayward Police. Background screening includes but is not limited to: a Personal History Form, interview with a background investigator, fingerprint check, a drug history check (certain drug usage may result in an automatic disqualification), psychological examination, and a polygraph test. I understand that unfavorable information revealed during the background investigation will only be used for the purpose of the employment decision.
02
You are required to provide full and complete responses to the questions asked. Your responses will be scored, so please be descriptive in your responses. Failure to do so will result in an automatic "disqualification." Incomplete information will result in a lower score. NOTE: Responses of "See Resume" or copy and paste of work experience are not a qualifying response and will not be scored.
- Supplemental questions are designed to help you present your qualifications for this position.
- Your qualifications for this position will be rated based on the information that you supply.
- Please provide succinct, concise, descriptive and detailed information for each question.
- Resumes will not be accepted in lieu of completing these questions.
- If you have no experience, write "no experience" for the appropriate questions.I have read and understand the importance of answering the supplemental questions.
The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Writing 'see resume' or 'N/A' is not a sufficient response.I have read and understand the statement above concerning submission of supplemental questionnaire responses.
03
The City of Hayward is a multicultural community. While not required, bilingual proficiency in Spanish is highly desirable due to frequent interaction with Spanish-speaking individuals. Are you bilingually proficient in both English and Spanish?
04
Please tell us why you are interested in the Lead Program Assistant position at the Youth and Family Services Bureau.
05
Please detail your experience in each the following areas: 1.) Working with youth and young adults, and their families. Please specify if the experience is with youth involved in gangs and/or the juvenile justice system 2.) Providing case management and systems navigation services 3.) Experience with criminal justice diversion and/or restorative justice programs 4.) Working with law enforcement and/or probation departments
06
Describe your experience developing and delivering educational presentations or workshops. In your response, include the audience to whom you presented the material (i.e. youth, parents, community groups, service providers, government officials, etc.) and the strategies you utilized to facilitate learning.
07
Discuss your approach to working as part of a multi-disciplinary team. Provide an example of a time when you had to work with different stakeholders to achieve a shared goal
08
Do you possess the equivalent to a Bachelor's degree in Humanities, Social Sciences, Counseling, Education or a closely related field?
09
If you answered yes to Question #8, please indicate what field your Bachelor's degree is in.
- Humanities
- Social Services
- Counseling
- Education
- Other
10
Do you possess two (2) years progressively responsible experience in case management, education/tutoring program coordination, customer service, project management or similar field?
11
Please indicate which vacancy you are interested in. (select all that apply)
- Hayward Police Department (current vacancy)
- Library Services (potential future vacancies)
- All Departments (potential future vacancy)
Required Question
