Job Description Victim Call Center Supervisor This position requires an active
Public Trust clearance or the ability to obtain a
Public Trust clearance to be considered.
The
Victim Call Center Supervisor shall serve in a supervisory role responsible for directing the work of Support Coordinators and Lead Support Coordinator contractor personnel performing Mega Victim Case Assistance (MCAP) duties listed. This work requires a sound working knowledge of call center systems, customer service, automated research tools, a variety of computer applications, the ability to work independently with minimal supervision, attention to detail, and quality control techniques to ensure accuracy.
Compensation & Benefits: Estimated Starting Salary Range for
Victim Call Center Supervisor : $80,000 - $110,000
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Victim Call Center Supervisor Responsibilities Include: - When necessary, perform functions of Support Coordinator and Lead Support Coordinator as stated herein.
- Direct, supervise, and review the work of Support Coordinators and Lead Support Coordinator contractor personnel providing support to the United States Attorney's Office (USAOs).
- Monitor work and report on progress of the Support Coordinators and Lead Support Coordinator contractor personnel to ensure timeliness and compliance with contractual requirements stated herein.
- Perform technical and factual research, including on-line data searches, verification of existing data records, data retrieval from existing databases, and compilation of case-related information from database records.
- Design and develop systems and procedures for tracking, controlling, and managing the completion of duties by creating management reports for the Government and USAOs. This work shall be conducted in conjunction with the Government.
- Program Manager's prioritization factors and instructions to MCAP.
- Performs other job-related duties as assigned.
Victim Call Center Supervisor Experience, Education, Skills, Abilities requested: - Possess a four-year undergraduate degree in a related field (i.e., business administration, criminal justice, etc.), with a minimum of five (5) years of professional work experience. Supervisory experience is required.
- Work independently with minimal supervision.
- Retrieve and analyze data and information from multiple sources.
- Attention to detail and quality control techniques to ensure accuracy.
- Deliver a high-quality product while working under pressure and meeting deadlines.
- Excellent written and oral communication skills.
- Proficient in Microsoft Office software programs (i.e., Word, PowerPoint, Excel, PowerPoint and Outlook) and in accessing, learning and maintaining various databases and on-line resource search engines.
- Operate a variety of office equipment, including personal computers, photocopiers, telephone systems, and scanners.
- Perform editing, reformatting, and generating written and electronic documents using MS Word, Excel, and other document generation software.
- Must pass pre-employment qualifications of Cherokee Federal.
Company Information: Cherokee Nation 3S (CN3S) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and
serving the government's mission with compassion and heart. To learn more about
CN3S , visit cherokee-federal.com.
#CherokeeFederal #LI-RA2 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
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- Program Manager
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Keywords:
- Supervision
- Program Management
- Quality Control
- Data Analysis
- Deadline Management
Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
