Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Reporting to the ACH Operations Manager (VP), the Senior Team Lead will oversee, and support assigned staff, ensuring all functions and activities including origination, receiving processing with exception handling for the ACH line of business is conducted within established quality and productivity standards. Provides guidance and scheduled staff training to Junior team leaders and analysts with troubleshooting situations and serves as a primary escalated point of contact in responding to customer service issues and inquiries. Use analytical and operational skills to mitigate risk, analyze and approve transactions resulting in a positive customer experience. Applies subject matter expertise to performing audits, quality control, and/or reporting functions. Ensure Bank policies and procedures are administered properly while initiating the development of methods to increase process efficiency and quality. Identify processing bottlenecks, improvements or changes needed, ensuring efficiency and operational readiness within production.
Scope of responsibility:
PRODUCTION MANAGEMENT:
40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.
HUMAN CAPITAL:
20% Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
CUSTOMER SERVICE:
20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints.
RISK MANAGEMENT:
20% Ensure that all procedures, policies and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.
Requirements:
- Strong leadership skills with proven ability to effectively manage standard operating procedures.
- Excellent customer service skills with detailed knowledge of bank systems, policies and procedures.
- Strong interpersonal, written, and verbal communication skills while demonstrating the ability to organize and prioritize work assignments.
- High degree of initiative, delegation, documentation, and follow up skills.
- Flexibility and willingness to work additional hours when necessary.
- 1-3 years previous supervisory flow of task and processes experience required with 5+ years of related on-the-job experience is preferred.
- The team currently operates from 6:30am - 7pm Monday through Friday with a day shift and a twilight shift. This role will provide processing oversight support for the operations starting at 6:30am to 3:30pm, Monday through Friday.
The typical base pay range for this role is between $82K - $102K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
