Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Director of Business Operations
What does a successful Director of Business Operations do at Fiserv? As a Director of Business Operations, you will have responsibility for ensuring quality design and delivery of software features projects focused in the item processing banking area. You will be responsible for developing business and technical requirements from requests from banking customers. You will engage directly with clients to gather system requirements and influence change, build consensus, achieve objectives across functional teams and receive signoff on requirements.
What you will do: - Serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to requirements gathering, client updates, and delivery.
- Increase client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.
- Understand client requirements and translate them into product requirements.
- Assess client business needs, identify solutions, and manage requirements.
- Work on multiple time sensitive projects at the same time to meet deliverables by expected due date.
What you will need to have: - 8+ years of experience in direct customer/client project or support involvement
- 8+ years of experience in branch front end functions and processes in the financial services industry. This should include, but not limited to, Bank Operations, Teller, New Account, and Item Processing.
- Bachelor's degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience.
What would be great to have: - Experience in financial services, banking and/or software domain.
- Experience in Financial Item Processing and fraud protection, related to Merchant, Teller, ATMs, ITMs, Kiosk, Merchant, and Consumer.
- Technical understanding of data base structures and automation tools.
- Experience with software/product development JIRA lifecycle (SDLC/PDLC).
- Experience in Enterprise Agile methodology and concepts
Important info about this role: - We're better together! This role is fully on-site
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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