Digital Consumer Experience Strategy Lead
Location:Cambridge, MA or Morristown, NJ
About the Job
Ready to push the limits of what’s possible? Join Sanofi’s Digital team and play a vital role in transforming healthcare through innovative consumer experience strategies. AsDigital Consumer Experience Strategy Lead, you’ll shape and deliver digital solutions that make healthcare more accessible, integrated, and reliable—driving Sanofi’s R&D transformation initiatives.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main Responsibilities
Develop and deliver CX strategy across digital products, grounded in research, insights, and measurable outcomes
Lead and mentor a team of CX strategists, designers, researchers, and project managers
Collaborate cross-functionally to define and maintain user experience strategy and operations
Evangelize CX across the organization, integrating it into product and service development
Reallocate resources to meet priorities under tight deadlines and ensure milestone delivery
Influence product and service direction through deep CX expertise
Drive change across R&D, Global Business Units, and Corporate functions by embedding CX principles
About You
4+ years of Proven ability to develop strategic CX plans aligned with product roadmaps and business priorities
Strong analytical skills with ability to synthesize qualitative and quantitative data
Excellent communication and presentation skills to convey strategic recommendations
Deep understanding of digital product management, agile methodologies, and CX principles
Experience with CX measurement frameworks and user-centered design
High emotional intelligence and stakeholder management skills in a global context
Hands-on CX/UX strategy experience in large enterprises, agencies, consultancies, or startups
Bachelor’s degree required; Master’s degree preferred
Professional-level English communication skills (verbal and written)
Why Choose Us?
Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Be a key player in shaping Sanofi’s digital transformation and consumer experience strategy
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
