7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.
If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.
We are seeking team members who:
Are inspired and compassionate problem solvers;
Produce high quality work;
Thrive in the excitement of the ever-challenging environment of modern medicine; and
Are committed to achieving superior health outcomes for people living with rare and devastating diseases.
At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.
Join the PANTHERx team, and define your own RxARE future in healthcare! Location: Pittsburgh, PA (Hybrid or Remote)
Classification: Exempt
Status: Full-Time
Reports to: Vice-President, Analytics and AI
Purpose We are seeking a detail-oriented and proactive Data Feed Support Manager to oversee the integrity, reliability, and accuracy of data feeds delivered to external partner organizations. This role is critical in ensuring that data issues are identified and resolved swiftly, contractual expectations are met, and the organization's reputation for excellence is upheld. The Data Feed Support Manager leads efforts in troubleshooting data discrepancies, managing corrections, and coordinating with internal and external stakeholders to maintain seamless data delivery operations.
Responsibilities - Monitors and supports the delivery of data feeds to external partners, ensuring accuracy, completeness, and timeliness.
- Investigates and resolves data issues, including discrepancies, formatting errors, and transmission failures.
- Coordinates corrections and updates to data feeds in collaboration with analytics, engineering, and product teams.
- Maintains documentation of data issues, resolutions, and communication with partners to ensure transparency and accountability.
- Ensures all data delivery activities comply with contractual obligations, privacy regulations, and internal governance standards.
- Serves as a liaison between internal teams and external partners to address data-related inquiries and concerns.
- Develops and implements quality assurance processes to proactively identify and prevent data feed issues.
- Tracks performance against SLAs and escalates risks or recurring issues to leadership.
- Supports continuous improvement initiatives to enhance data delivery reliability and partner satisfaction.
- Represents the organization professionally in all external communications, reinforcing trust and credibility.
Required Qualifications - Bachelor's degree in Computer Science, Business Administration, Information Systems or a relevant field; will consider a combination of education and experience in lieu of a degree.
- Minimum of two (2) years of experience in data operations, support, or delivery roles, preferably involving external data feeds.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management abilities.
- Familiarity with data governance, compliance, and privacy standards.
- Experience with data integration tools, monitoring systems, and ticketing platforms.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
Preferred Qualifications - Experience in healthcare, pharmacy, or regulated data environments.
- Familiarity with APIs, ETL processes, and data validation techniques.
Work Environment This position works in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits: Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!
Equal Opportunity: PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.
