About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally.
What you'll do As the Risk Manager, Consumer Fraud Risk Operations, you will independently work on real time risk engine optimization initiatives to enhance merchant transaction success rate and reduce merchant's risk level globally. You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding Industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of key stakeholders to improve our merchant's risk performance.
This role is located in San Francisco CA.
Responsibilities: - Optimize risk engine rules based on assessment of Airwallex's merchant fraud & dispute pattern and commercial's feedback
- Partner with cross-functional team to monitor risk engine performance and continue to enhance rules' efficiency and accuracy
- Support merchant new product launch or sale event by providing best-in-class risk support
- Work with merchants on fraud or chargeback solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans
- Provide suggestions on current real time risk control products, policies, and processes in order to improve the risk prevention and operational effectiveness
- Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX's risk brand
Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications: - At least 3-5 years of experience in fraud risk function with experience in
