Unlock New Opportunities

Upload Your Resume and Get Discovered by Leading Employers

Create a Free Account

Customer Service Supervisor

Pacific Life Insurance Company • Newport Beach, CA, United States • 9h ago

Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Customer Service Supervisor to join our Life Customer Service team in Newport Beach CA or Omaha NE.

This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a Customer Service Supervisor, you'll move Pacific Life, and your career, forward by leading and developing a team of customer service representatives. You will fill an existing role that sits on a team of 10-12 people within Consumer Markets Division Life Service Solutions. You will work closely with a team of supervisors and managers in a fast-paced environment.
How you'll help move us forward:

Actively coaching your team to meet benchmarks for quality and productivity
Meeting with staff regularly to focus on skill development and performance
Creating a pipeline of talented staff ready for future roles
Collaborating with peers on responding to escalated service requests
Participating in interviewing new hires, identifying talent, and onboarding new staff
Collaborating on workflow to ensure great service is delivered in a timely manner

The experience you bring:

SIE and Series 6 license required
Proven coaching and leadership experience
Effective communication skills
Strong attention to detail, critical thinking, resourcefulness and accountability

What makes you stand out:

Knowledge of Pacific Life Insurance products
Call center experience
Team management experience

You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We're committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement

Related Jobs

Processor Senior Small Business Administration, Commercial Banking (Hybrid - Irvine, CA)

HomeStreet • Irvine, CA, United States • 9h ago

Hybrid Retirement Plan Paid Time Off

Salary Range: $76,400.00 - $122,100.00 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: August 6, 2025 This job wil...

9h ago

Apply

Administrative Contracting Officer

U.S Government • Part-time • Santa Ana, CA, United States • 9h ago

Summary See below for important information regarding this job. Additional vacancies may be filled from this announcement Positions will be filled at any of the locations listed below. Site specific salary information as...

9h ago

Apply

Exec Dir, Product Management - FinTech Platform

Ingram Micro • Irvine, CA, United States • 9h ago

Retirement Plan Paid Time Off

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to...

9h ago

Apply

Senior Level Project Administrator

Geosyntec Consultants • Contractor • Costa Mesa, CA, United States • 9h ago

Overview Do you want to build an impactful career to change the world for the better? Geosyntec has an exciting opportunity for a Senior Level Project Administrator in our Costa Mesa, San Diego, or Oakland, CA offices, o...

9h ago

Apply

Associate - Aviation Liability (Product Liability)

Clyde and Co LLP • Contractor • Irvine, CA, United States • 9h ago

Retirement Plan

Clyde & Co has an opportunity for a litigation attorney with 2-4 years of experience to join our aviation, aerospace and products liability practice. We are looking for bright litigators familiar with the litigation...

9h ago

Apply